Olivia Orcasitas
Grand Rapids ,MI
Summary
results-driven manager with a proven track record at Little Caesars, excelling in team leadership and customer service. Adept at resolving conflicts and enhancing performance through effective mentoring. Skilled in time management and inventory control, consistently achieving operational goals while fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Manager to Crew
Little Caesars
08.2023 - 04.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Warehouse Associate
Amazon Prime Products
05.2023 - 05.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Manager
Little Caesars Pizza
08.2020 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Cashier
Culvers
06.2018 - 06.2020
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Health And Sciences
Grand Rapids Community College
Grand Rapids, MICell Biology
Northview High School
Northview , MI 08.2020
Skills
- Customer service
- Team leadership
Languages
English
Full Professional
Timeline
Manager to Crew
Little Caesars
08.2023 - 04.2025
Warehouse Associate
Amazon Prime Products
05.2023 - 05.2024
Manager
Little Caesars Pizza
08.2020 - 11.2022
Lead Cashier
Culvers
06.2018 - 06.2020
Health And Sciences
Grand Rapids Community College
Cell Biology
Northview High School
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