Carlene Sutherlund
Grand Rapids,MI
Summary
Dynamic, results-oriented professional with a proven track record at Culver's enhancing customer service, leading a team, and managing health and safety risks. Successful in academics, I am a very multi-talented personnel, excelling in learning new skills, collaboration, efficiency, and attention to detail.
Overview
3
3
years of professional experience
Work History
Crew Member/Crew Trainer/Risk Manager
Culver's Restaurant
Grand Rapids, MI
04.2022 - Current
- Provided friendly and efficient customer service.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Trained other employees to meet the expectations of their roles, and updated and maintained databases with current employee information.
- Prioritized and organized tasks of preparing and serving orders, as well as handling customer satisfaction, to efficiently accomplish service goals.
Jewelry Designer/Artist
Etsy Shop
07.2024 - Current
- Tracked costs, budget, and income associated with the store.
- Oversaw business and marketing development and established strategic direction for marketing and promotion.
- Designed beautiful art prints and jewelry pieces, utilizing Adobe Workspace skills to finalize images.
Education
High School Diploma -
Forest Hills Central High School
Grand Rapids, MI05-2025
Bachelor of Science - Mechanical Engineering
University of Michigan
Ann Arbor, MI05-2029
Skills
- Stock management
- Attention to detail
- Integrity and honesty
- Tool and equipment use
- Collaboration and Teamwork
- Telephone etiquette
- Customer service
- Time management
- Quick Learner
Languages
Spanish
Limited
American Sign Language
Limited
Timeline
Jewelry Designer/Artist
Etsy Shop
07.2024 - Current
Crew Member/Crew Trainer/Risk Manager
Culver's Restaurant
04.2022 - Current
High School Diploma -
Forest Hills Central High School
Bachelor of Science - Mechanical Engineering
University of Michigan
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