Associate of Arts - Communication Studies
Glendale Community College
05.2023
Olivia Orona
Phoenix,AZ
Summary
Dedicated Communications graduate skilled in Customer Success and Salesforce Data Entry. Experience includes delivering exceptional support in Customer Success while ensuring precise data management for Cruise GM as a Cognizant Solutions contractor. Proficient in leveraging communication expertise to drive client satisfaction and optimize Salesforce functionalities for streamlined operations.
Education
Skills
- Sales
- Journalism
- Digital Marketing
- Customer Service
- Social Media Management
- Student support
- Clerical skills
- Verification processes
- Eligibility guidelines
- Program options
- Tuition assistance
- Good telephone etiquette
- Verbal and written
- Communication
- Data management
- Leadership
- Good listening skills
- Financial oversight
- Collaboration
- Community engagement
- Public speaking
- Flexible & Adaptable
- Training & Development
- Cultural awareness
- Quantitative skills
- JIRA
- Customer service
- Salesforce Management
- Finance
- Product Education
- Data Entry
- Conflict Mediation
- Expense Tracking
- Business Development
- Auditing
- Balance Sheets
- Financial Management
- Funds Oversight
- Budget Preparation
- Power BI
- Salesforce Case Management
Timeline
Customer Success Specialist
Cruise GM (Cognizant Solutions Contractor)
07.2022 - 01.2024
Financial Aid Administrator
Carrington College
10.2021 - 05.2022
Financial Aid Administrative Assistant
Glendale Community College
11.2020 - 11.2021
Customer Service Representative
Discover Financial Services
06.2020 - 09.2020
Associate of Arts - Communication Studies
Glendale Community College
Work History
Customer Success Specialist
Cruise GM (Cognizant Solutions Contractor)
Scottsdale, AZ
07.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Created resources such as FAQ documents and user guides for customers.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Set up and activated customer accounts.
Financial Aid Administrator
Carrington College
Phoenix, AZ
10.2021 - 05.2022
- Meet with applicants and students regarding their eligibility for federal financial aid programs by calculating anticipated awards in PELL, SEOG, Stafford/Direct and supplementary loans, and other Title IV and non -Title IV programs
- Conduct estimates and gather documentation to determine award eligibility.
- Improved office organization by developing filing system and student database protocols.
Financial Aid Administrative Assistant
Glendale Community College
Glendale, AZ
11.2020 - 11.2021
- Maintained financial aid activity database and prepared routine statistical reports and correspondence.
- Counseled students and parents about financial aid options and program details.
- Processed and accounted for loans, tribal checks, promissory notes and other types of financial assistance.
- Processed departmental mailouts of award packages.
Customer Service Representative
Discover Financial Services
Phoenix, AZ
06.2020 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Affiliations
- Dance Performance Artist, was recently apart of the So You Think You Can Dance Production for Season 17.
- Member of the Verve Dance Company at Glendale Community College from 2019-2020