Olivia Ott
Toledo,OH
Summary
Adept at managing high-volume service environments, I significantly enhanced customer satisfaction at Black Rock Bar And Grill by mastering time management and employing exceptional customer service skills. My ability to solve problems and foster teamwork led to a notable increase in repeat clientele, underscoring my commitment to excellence and efficiency in every role.
Overview
9
9
years of professional experience
Work History
Door Dash Delivery Driver
Door Dash
01.2023 - Current
- Navigated through designated routes to ensure timely deliveries.
- Improved customer service by addressing inquiries and resolving delivery issues promptly.
Server
Rosaria's on 3rd Street
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Napa Kitchen and Bar
10.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender/Server/Crew Trainer
Black Rock Bar And Grill
10.2019 - 10.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Fleetwood's Tap Room
03.2016 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Applied Science - Personal Fitness Training
Stautzenberger College
Maumee, OH02-2010
High School Diploma -
Blissfield High School
Blissfield, MI05-2001
Skills
- Time management
- Customer interaction
- Problem solving
- Customer satisfaction
- Positive attitude
- Customer service
- Attention to detail
- Teamwork and collaboration
- Dependable and reliable
- Time management skills
- Cash handling
- Professional appearance
- Memory retention
- Exceptional customer service
- Strong work ethic
- Sales expertise
Timeline
Server
Rosaria's on 3rd Street
07.2023 - 07.2024
Door Dash Delivery Driver
Door Dash
01.2023 - Current
Server
Napa Kitchen and Bar
10.2022 - 06.2023
Bartender/Server/Crew Trainer
Black Rock Bar And Grill
10.2019 - 10.2022
Server
Fleetwood's Tap Room
03.2016 - 07.2019
Associate of Applied Science - Personal Fitness Training
Stautzenberger College
High School Diploma -
Blissfield High School
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