Olivia Parker
Middleburg ,FL
Summary
Detail-oriented Customer Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Coding and Billing Specialist
Trubridge
04.2024 - Current
- Performed medical billing and coding for inpatient and outpatient services, ensuring accuracy and compliance with payer and regulatory guidelines.
- Applied ICD-10-CM, CPT, and HCPCS codes to clinical documentation to support clean claims submission and timely reimbursement.
- Verified insurance eligibility, benefits, and authorization requirements while updating patient account information.
- Reviewed and corrected claims to reduce denials, improve first-pass resolution, and maintain high quality standards.
- Maintained ACW under 3 minutes while managing a high call volume (up to 100 inbound/outbound calls per day).
- Achieved and maintained 95%+ TQA (Total Quality Assurance) scores on a weekly basis.
- Provided one-on-one training and coaching to new hires on billing, coding accuracy, compliance standards, and workflow efficiency.
- Assessed trainees’ knowledge prior to training and monitored performance throughout the course to ensure competency.
- Ensured adherence to HIPAA, safety regulations, and company compliance policies at all times.
CALL CENTER AGENT
Park Avenue Dermatology
US
01.2021 - Current
- Greeted customers in a professional and courteous manner
- Assisted customers with inquiries, issues and complaints via telephone, email and chat
- Provided accurate information on products and services to customers
- Resolved customer service inquiries promptly and efficiently
- Processed orders accurately and timely
- Maintained up-to-date knowledge of company's products, services and promotions
- Identified customer needs by asking probing questions and actively listening to responses
- Evaluated customer feedback to identify areas for improvement in the call center operations
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
LAB TECHNICIAN
Precision Dermatology and Skin Surgery
US
01.2022 - 04.2024
- Conducted daily laboratory maintenance, including cleaning and organizing
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes
- Prepared samples for analysis by weighing, filtering, or diluting them as needed
- Recorded data from experiments into detailed lab reports for review by supervisors
- Collected specimens from patients for testing in the laboratory setting
- Operated various analytical instruments such as spectrophotometers and chromatographs to perform chemical analyses of samples.
MEDICAL RECEPTIONIST/ASSISTANT
Precision Dermatology and Skin Surgery
US
01.2021 - 04.2024
- Greeted and checked in patients, updating patient information in computer system
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
LEAD FRONT DESK RECEPTIONIST
Park Avenue Dermatology
US
01.2018 - 01.2020
- Greeted and welcomed guests to the office
- Assigned visitors badges, answered queries and directed them to the appropriate staff members
- Provided administrative support such as filing documents, photocopying, scanning and faxing
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls
- Coordinated with other departments regarding guest requests and complaints
- Managed a multi-line phone system, answered inquiries and transferred calls accordingly
- Ensured that all visitors had signed in properly before entering the premises
- Performed data entry tasks using various software applications including Microsoft Office Suite programs
- Created weekly reports on customer service metrics for management review.
Education
Diploma - undefined
Precision Dermatology and Skin Surgery
Skills
- Sample Logging
- Infection Control
- Test Reporting
- System Documentation
- Quality Assurance Optimization
- Quality Control
- Resolving Issues
- Answering Questions
- Medical Billing
- Billing Support
- Referral Verification
- HIPAA Compliance
- Data Entry
- Report Generation
- Call Management
- Information Security
- Documentation and Recordkeeping
- Chromatography
- Preventive Maintenance
- Call Center Operations
- Technical Support
- Customer Education
- Issue Resolution
- Professional Phone Voice
- Medical Charting
- Insurance Verification
- Mail Management
- Medical Terminology
- Payment Collection
- Data Collection
- Complaint Resolution
- Inbound and Outbound Calling
- Problem Solving
Certification
Billing and coding certification
Timeline
Medical Coding and Billing Specialist
Trubridge
04.2024 - Current
LAB TECHNICIAN
Precision Dermatology and Skin Surgery
01.2022 - 04.2024
CALL CENTER AGENT
Park Avenue Dermatology
01.2021 - Current
MEDICAL RECEPTIONIST/ASSISTANT
Precision Dermatology and Skin Surgery
01.2021 - 04.2024
LEAD FRONT DESK RECEPTIONIST
Park Avenue Dermatology
01.2018 - 01.2020
Diploma - undefined
Precision Dermatology and Skin Surgery