Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Olivia Peay

Charlotte,NC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Routing Technician

Charlotte Mecklenburg School System
Charlotte, NC
04.2021 - Current
  • Studied data to identify trends and patterns in transportation activity.
  • Created reports to provide insights into logistics operations and performance.
  • Monitored route performance of logistics operations to identify areas for improvement.
  • Gather data from principals and bus drivers related to school bus rotes and stop locations: research and verify data on street names, street addresses, traffic patterns and street networks.
  • research and answer questions related to bus routing and stop locations.
  • Performs related duties as assigned
  • Determine effective bus transportation system models by manipulating bus stops, routes and schedules.
  • May assist with vendor contracts.
  • Operate the computerized Transportation Information Management (TINS), enter coded data related to bus routes and stop locations in to the computer.
  • Ability to maintain records and files.

Quality Support Technician

Charlotte Mecklenburg School System
Charlotte, NC
10.2017 - 04.2021
  • Delivered exceptional customer support, addressing inquiries and resolving issues effectively.
  • Streamlined communication processes between departments, improving operational efficiency and response times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for bus driver, students, parents, and staff.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Lead Bus Driver

Charlotte Mecklenburg School System
Charlotte, NC
09.2007 - 10.2017
  • Operated school buses safely, adhering to traffic regulations and safety protocols.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Trained new drivers on operational procedures, safety guidelines, and emergency response protocols.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • • Performs related duties assigned by the area manager.
  • Communicated information to parents to promote good communication and transparency.
  • Coordinated with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Drove bus along assigned route, picking up students.

Bus Driver

Charlotte Mecklenburg School System
Charlotte, NC
08.1997 - 09.2007

• Transporting students to and from school safely on a daily basis.

  • Ensured student safety through adherence to transportation protocols and traffic laws.
  • Conducted pre/post-trip inspections to maintain bus operational readiness and safety compliance.
  • Managed on-time schedules, optimizing routes for efficiency and minimizing delays.
  • Collaborated with school administration to address transportation-related concerns effectively.
  • Maintained accurate records of student ridership and daily logs for reporting purposes.
  • Implemented safety drills to enhance emergency preparedness among students and staff.

Education

High School Diploma -

Olympic High School
Charlotte, NC

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Work Planning and Prioritization
  • Workload management
  • Relationship building

    • Document preparation

  • Filing
  • Information tracking
  • Data analysis
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Team development
  • Administrative support

Accomplishments

    •2022-Won 3rd Place at TIMS Bus Routing Competition (NCPTA Transportation Transposium

    • 2022 Recognized for Outstanding Data Integrity

    •2024 Recognized for Summer Planning and Assisting other Areas.

Timeline

Routing Technician

Charlotte Mecklenburg School System
04.2021 - Current

Quality Support Technician

Charlotte Mecklenburg School System
10.2017 - 04.2021

Lead Bus Driver

Charlotte Mecklenburg School System
09.2007 - 10.2017

Bus Driver

Charlotte Mecklenburg School System
08.1997 - 09.2007

High School Diploma -

Olympic High School

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Olivia Peay