Olivia Peterson
Marquette
Summary
I would love to use my customer service, barista, and restaurant skills to help ensure a welcoming and positive dining experience for customers, as well as contribute to a positive team environment.
Overview
4
4
years of professional experience
Work History
Bartender/Front Desk Worker
Rippling River Resort
07.2024 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
STUDENT MANAGER
NMU NORTHERN CENTER
01.2024 - Current
- Perform routine rounds of the building, checking maintenance rooms for any leaks or damages
- Remove trash and recycling from all offices, as well as ensure cleanliness of common office spaces and building entrances
- Oversee events and communicate between clients and maintenance staff
- Check women's bathrooms during events
- Assist in event set up and tear down
FRONT OF HOUSE/BARISTA
BAGERY
05.2023 - 01.2024
- Minimized lost and incorrect orders by maintaining consistent and comprehensive communication between register and kitchen personnel
- Finished orders for dining room customers as well as delivery services while ensuring customer satisfaction
- Answered phone, taking orders and responding to complaints while listening, validating, and providing appropriate compensation
- Ensured all customer needs and requests were met by handling orders and complaints and providing appropriate compensation when required
- Responsible for the preparation of over 20 types of specialty and custom coffee beverages utilizing commercial grade equipment
HOSTESS
FOXY'S HARBOR GRILLE
04.2022 - 08.2022
- Greeted and sat customers working at outside or inside host stations for 9-hour shifts, contributing to a warm and inviting experience both in-person and over the phone
- Ensured all customer needs and concerns were reported to the proper personnel in order to ensure customer satisfaction
- Mapped out reservation seating among 40+ tables and 34 servers
- Managed gift shop and cash register as well as maintained inventory, ensuring a clean, organized presentation of products
Education
High School -
Easton High School
Easton, MD01.2022
Northern Michigan University - Wildlife Management
Northern Michigan University
Marquette, MI05-2026
Chesapeake College -
Chesapeake College
01.2021
Skills
- Bar restocking
- Health codes compliance
- Responsible alcohol service
- Guest relations
- Front office support
- Customer service
- Clear communication
- Positive and professional
- New hire training
- Friendly and outgoing
Timeline
Bartender/Front Desk Worker
Rippling River Resort
07.2024 - Current
STUDENT MANAGER
NMU NORTHERN CENTER
01.2024 - Current
FRONT OF HOUSE/BARISTA
BAGERY
05.2023 - 01.2024
HOSTESS
FOXY'S HARBOR GRILLE
04.2022 - 08.2022
High School -
Easton High School
Northern Michigan University - Wildlife Management
Northern Michigan University
Chesapeake College -
Chesapeake College