Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Olivia Pfister

Franktown,CO

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Host

Merchants Pub + Plate
Lawrence, Kansas
08.2023 - Current
  • Organize the restaurant's floor chart, plotting all reservations to fit adequate turn times.
  • Manage wait times during busy shifts while maintaining customer satisfaction.
  • Train all new incoming hosts to ensure consistency behind the host stand.
  • Understand all menu items, daily specials, and their substitutions for various dietary needs.
  • Build positive relationships with other front-of-house and kitchen staff.
  • Help restaurant staff set up small and large events to coordinate a smooth execution.
  • Resolve customer complaints quickly and efficiently, while maintaining a professional demeanor at all times.

Team Relations Intern

Monarch Investment and Management Group
Franktown, Colorado
06.2024 - 08.2024
  • Filmed, edited, and posted content across all social media platforms, including LinkedIn, Facebook, and Instagram.
  • Managed various projects with short deadlines using various software, such as Canva, Contact Monkey, Survey Monkey, and Excel.
  • Attended and Managed team and director meetings to discuss prior quarter advancements and plans for the next quarter
  • Planned and hosted various events for the company, including blood drives and our weekly Thursday get-together for employees to help further develop employee engagement.
  • Created surveys for the company to gain feedback to help improve our employee engagement and retention.
  • Researched and developed a platform for our employees to take part in our Volunteer Time Off program, to incentivize our employees to give back to our various communities across the nation.
  • Set specific goals for projects to measure progress and evaluate end results.

Server, Lead Host, and Busser

West Main Taproom + Grill
Parker, Colorado
11.2019 - 08.2022
  • Maintained various positions throughout my tenure at the restaurant, most recently as a server.
  • Ensured the continuing education of locally sourced restaurant partners, weekly menu changes, daily specials, and ever-expanding bar options.
  • Lead operational training for new-hire hosts and waitstaff.
  • Partnered with the owner on social media advertising to attract new customers.
  • Developed creative video advertising and customer outreach for various social platforms.
  • Helped develop ways to accommodate customers during staff shortages and pandemic restrictions.
  • Focused on ensuring customer satisfaction and solving any problems.

Education

Batchelor of Science - Business Administration

University of Kansas
Lawrence, Kansas
05.2025

Skills

  • Conversational Spanish Skills
  • Excel Proficiency
  • Graphic Design Using Canva
  • Contact Monkey
  • Survey Monkey
  • Presentations
  • Problem-solving
  • Event planning assistance
  • Market research techniques

Certification

  • Hub Spot Social Media Marketing Certificate, 05/24
  • Hub Spot Digital Content Marketing Certificate, 05/24
  • Hub Spot Digital Advertising Certificate, 05/24
  • Google Analytics Certification, 05/24
  • University of Kansas Professional Selling Certificate, Expected 05/25

Timeline

Team Relations Intern

Monarch Investment and Management Group
06.2024 - 08.2024

Lead Host

Merchants Pub + Plate
08.2023 - Current

Server, Lead Host, and Busser

West Main Taproom + Grill
11.2019 - 08.2022

Batchelor of Science - Business Administration

University of Kansas

Similar Profiles

CREATE PROFILE
Olivia Pfister