Sylvia Guerra
Irving
Summary
I have multiple years of experience in the service industry. During this time I have gained customer service skills which include working in a high volume setting under pressure, being a team player and quickly adapting to new settings. Authorized to work in the US for any employer
Overview
1
1
Certification
11
11
years of professional experience
Work History
Host
The Village Country Club/ The Village Beach Club
Dallas, Tx
01.2026 - Current
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Managed reservation system, optimizing seating arrangements for maximum capacity during peak hours.
- Coordinated with kitchen and service staff to streamline guest flow and enhance dining experience.
- Trained new hosts on company standards, improving team efficiency and service quality.
- Oversaw ticket verification and counted attendees to prevent exceeding venue capacity limits.
- Developed customer feedback processes, identifying areas for improvement in guest satisfaction.
- Resolved guest complaints promptly, maintaining a welcoming atmosphere and fostering repeat business.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host
Pappasito's Cantina
Dallas, TX
06.2023 - Current
- Directed guest reception by greeting arrivals and assigning seating based on rotation and party size.
Recognized and documented celebrations to create memorable guest experiences.
Managed incoming phone calls for reservations and routed guests to necessary areas.
Facilitated communication by taking messages for management when calls could not be answered.
Oversaw host training and played a key role in front-of-house operations as a boards runner.
Optimized restaurant floor planning and reservation management, ensuring accurate wait time communication to parties.
Host
Gas Monkey Bar & Grill
Dallas, TX
10.2017 - 03.2023
- Directed guest relations by welcoming patrons to the restaurant.
Oversaw seating arrangements to optimize server table distribution.
Responded to guest inquiries about restaurant offerings and merchandise.
Coordinated phone communications, managing messages and reservations for management.
Led training initiatives for new host staff to ensure operational efficiency.
Managed retail ticket sales for shows, enhancing customer experience.
Oversaw inventory organization and product display upon shipment arrival.
Supported restaurant operations by assisting with food service and table maintenance.
Facilitated seamless kitchen operations by managing the expo and covering security roles as necessary.
Cashier/Shift Leader
Einstein Bros. Bagels
Irving, TX
06.2015 - 03.2016
- Oversaw daily operations as shift lead and maintained store readiness.
Managed pre-opening tasks, including food preparation and equipment setup.
Led team during shifts, ensuring effective service delivery. - Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of workspace to ensure customer satisfaction.
- Implemented promotional displays to enhance product visibility and drive sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High school diploma -
Cardwell Career Preparatory Center
Irving, TX05-2016
Skills
- Childcare services
- Conversational Spanish skills
- Barista skills
- Effective organizational skills
- POS
- Effective communication
- Cash management
- Food service experience
- Host/Hostess
- Retail Sales
- Customer service
- Team player mentality
- Adaptable to change
Certification
- Food Handler Certification
- April 2023 to April 2025
Languages
English - Fluent
Spanish - Fluent
Timeline
Host
The Village Country Club/ The Village Beach Club
01.2026 - Current
Host
Pappasito's Cantina
06.2023 - Current
Host
Gas Monkey Bar & Grill
10.2017 - 03.2023
Cashier/Shift Leader
Einstein Bros. Bagels
06.2015 - 03.2016
High school diploma -
Cardwell Career Preparatory Center