Olivia Phillips
Sun Prairie
Summary
Detail-oriented with experience in data entry and financial documentation. Skilled in collaborating with teams to resolve issues, maintain organized records, and deliver high-quality customer service.
Overview
7
7
years of professional experience
Work History
Loan Processor
Dollar Loan Center
Madison
03.2026 - Current
- Evaluated loan applications, ensuring accuracy and completeness.
- Reviewed financial documents to verify borrower information.
- Collaborated with underwriters to resolve application issues.
- Maintained organized records of loan files and documentation.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Customer Service Representative - Apple Support
IntouchCX
Chandler
03.2026 - 03.2026
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving
- Documented customer interactions in the company database accurately.
- Educated customers on product features and usage guidelines.
- Handled multiple tasks efficiently in a fast-paced environment.
Data Entry Operator
The Alliance
Fitchburg
09.2024 - 02.2026
- Entered and maintained accurate data in company databases.
- Verified information for completeness and correctness during data entry.
- Performed basic administrative duties such as filing, copying, scanning.
- Maintained confidentiality of sensitive information while entering data into system.
Benefits Specialist
Zing Recruiting - Employee Trust Funds
Madison
03.2022 - 09.2024
- Processed benefit enrollments, changes, and terminations accurately and timely.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
- Assisted in developing communication materials for employee benefits programs.
- Facilitated training sessions on benefits navigation for employees and managers.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
Senior Support Specialist
Fetch Rewards
Madison
12.2019 - 03.2022
- Delivered expert support to customers via phone and email channels.
- Troubleshot operating systems, networks, databases, hardware components, peripherals and more.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Analyzed support tickets to identify trends and improve service efficiency.
- Worked closely with vendors to resolve product-related issues in a timely manner.
- Trained new team members on best practices and company policies.
Education
Some College (No Degree) - Accounting and Finance
Southern New Hampshire University
Hooksett, NHSkills
- Data entry
- Document management
- Data accuracy
- Quality assurance
- Issue resolution
- Problem solving
- File organization
- Customer service
Timeline
Loan Processor
Dollar Loan Center
03.2026 - Current
Customer Service Representative - Apple Support
IntouchCX
03.2026 - 03.2026
Data Entry Operator
The Alliance
09.2024 - 02.2026
Benefits Specialist
Zing Recruiting - Employee Trust Funds
03.2022 - 09.2024
Senior Support Specialist
Fetch Rewards
12.2019 - 03.2022
Some College (No Degree) - Accounting and Finance
Southern New Hampshire University