Olivia Phillips
Edward Hospital - Main Campus
Naperville,IL
1
Certification
3
years of professional experience
Hostess managing guest greeting, waitlist flow, and table seating in a busy dining room. Coordinates with servers and managers to keep service moving, reduce bottlenecks at the front, and maintain a calm guest experience during rush periods. Brings communication skills, organizational skills, and steady support for team-based service. Committed to providing safe, timely, and respectful transportation of patients while maintaining their comfort, dignity, and safety. Strong communication, teamwork, and time-management skills, with the ability to follow hospital safety protocols, assist healthcare staff, and contribute to a positive patient experience in a fast-paced medical environment.
Work History
Patient Transporter
1 Year 3 Months- Transport 10-25 patients safely per shift between departments while monitoring comfort and readiness for transfer.
- Escort patients between care areas while following mobility and safety procedures.
- Communicate arrival updates clearly with nurses and unit staff to keep transfers organized.
- Monitor patient condition and report concerns promptly during transfer activities.
- Maintain a calm, professional presence when assisting patients, visitors, and clinical staff.
- Use proper lifting techniques and mobility equipment to move patients without unnecessary strain.
- Respond to urgent transport needs while staying alert to emergency response procedures.
- Support unit compliance by following hospital policies, privacy expectations, and sanitation practices.
- Assist with wheelchair and stretcher readiness to reduce delays between patient transfers.
- Track room destinations and pickup priorities to help keep daily transport flow orderly.
- Clean and prepare transport equipment between uses to support a sanitary care environment.
- Adapt quickly to changing transport priorities while keeping service consistent for patients and staff.
- Verify patient identification and destination details before each transfer to prevent routing mistakes.
- Support teammates during busy periods by sharing updates and coordinating next pickups.
Front of House
1 Year 2 Months- Greeted guests promptly and set a welcoming tone at the host stand.
- Managed waitlist flow and kept seating assignments organized during peak service times.
- Coordinated table turns to support steady guest flow and smoother service pacing.
- Operated the register and processed payments with careful attention to accuracy.
- Maintained a clean host area and followed sanitation practices throughout each shift.
- Used active listening to answer guest questions and resolve routine concerns calmly.
- Reported guest concerns and service issues to supervisors for timely follow-up.
- Assisted with menu questions and shared accurate item information with guests.
- Followed workplace compliance guidelines and supported safe daily operations.
Hostess
1 Year 3 Months- Welcomed guests with a professional first impression and directed them to seating areas efficiently.
- Coordinated table assignments to support smooth service and balanced dining room flow.
- Maintained accurate reservation notes and communicated updates to guests and team members.
- Kept the host stand organized and ready for steady guest arrivals throughout each shift.
- Balanced walk-in traffic and reservations to keep seating plans moving without unnecessary delays.
- Answered guest questions about wait times, seating status, and dining room availability.
- Followed workplace procedures to support a safe and orderly front-of-house environment.
- Used POS system operation to confirm reservations and update guest entries accurately.
- Applied active listening and team communication to keep seating decisions aligned with service needs.
Education
- Kinesiology
High School - General Studies
Skills
Guest greeting
Reservation management
Table seating coordination
Waitlist management
Front desk communication
Host stand organization
Shift handoff communication
Cash handling
POS system operation
Food safety procedures
Menu knowledge
Service pacing
Incident reporting
Emergency response
Workplace compliance
Safe lifting techniques
First aid awareness
Sanitation practices
Active listening
Emotional intelligence
Team communication
Time management
Certification
Basic Life Support
Timeline
Patient Transporter
Edward Hospital - Main Campus
07.2025 - CurrentRead More
Front of House
Brown Bag Seafood
07.2023 - 09.2024Read More
Hostess
Meson Sabika
05.2023 - 08.2024Read More
Naperville Central High School
High School from General Studies
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University of Wisconsin, Madison
from Kinesiology
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