Olivia Pontello
Jamesville,NY
Summary
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in need.
Overview
6
6
years of professional experience
Work History
Food Runner
Chili's
06.2026 - Current
- Delivered food orders promptly to ensure customer satisfaction and timely service.
- Communicated effectively with team members to coordinate order deliveries efficiently.
- Trained new food runners on operational procedures and restaurant standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Tutor
Onondaga Community College
04.2026 - 07.2026
- Curated individualized lesson plans to help students achieve their academic goals
- Fostered a positive learning environment through encouragement and constructive feedback
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Pool Snack Shack Server
Onondaga Golf & Country Club
01.2025 - 01.2025
- Provided friendly and efficient service to members, enhancing their overall experience and fostering a welcoming atmosphere
- Streamlined order processing, reducing wait times and increasing customer satisfaction through prompt service
- Coordinated with kitchen staff to ensure timely food delivery, improving operational efficiency and member satisfaction
- Maintained cleanliness and organization of the snack shack, upholding health standards and creating a pleasant environment
- (Summer Position)
Barista
Starbucks
01.2021 - 01.2022
- Delivered exceptional customer service by engaging with customers, enhancing their experience, and fostering a welcoming atmosphere
- Worked closely with team members to streamline operations, leading to improved workflow and a more cohesive environment
- Crafted high-quality beverages quickly during peak hours, maintaining efficiency and ensuring customer satisfaction with minimal wait times
- Maintained a clean and organized workspace
Education
Bachelor of Science - PSYCHOLOGY MAJOR
Le Moyne College
05-2027
ASSOCIATES IN LIBERAL ARTS & SCIENCES - HUMANITIES AND SOCIAL SCIENCES
Onondaga Community College
05-2025
Skills
- Interpersonal Skills, Team Collaboration, Adaptability, Time Management, Problem-Solving, Creative Thinking, Attention to Detail, Data Analysis, Critical Thinking, Project Management, Research Skills, Stress Management, Empathy, Flexibility, Organizational Skills
Accomplishments
- SUMMA CUM LAUDE, Onondaga Community College, May 2025
- PHI THETA KAPPA HONOR SOCIETY, August 2024
- TOP FEMALE SCHOLAR ATHLETE, Onondaga Community College, April 2024
- TOP FEMALE SCHOLAR ATHLETE, Onondaga Community College, April 2025
- CURRICULUM HONORS AWARD FOR LIBERAL ARTS & SCIENCES: HUMANITIES AND SOCIAL SCIENCES, Onondaga Community College
- RESEARCH ASSISTANT, Le Moyne College, Advised by Dr. Rachel Dinero
- TAU SIGMA NATIONAL HONOR SOCIETY, April 2026
Timeline
Food Runner
Chili's
06.2026 - Current
Tutor
Onondaga Community College
04.2026 - 07.2026
Pool Snack Shack Server
Onondaga Golf & Country Club
01.2025 - 01.2025
Barista
Starbucks
01.2021 - 01.2022
Bachelor of Science - PSYCHOLOGY MAJOR
Le Moyne College
ASSOCIATES IN LIBERAL ARTS & SCIENCES - HUMANITIES AND SOCIAL SCIENCES
Onondaga Community College
Awards
SUMMA CUM LAUDE, Onondaga Community College, May 2025, PHI THETA KAPPA HONOR SOCIETY, August 2024, TOP FEMALE SCHOLAR ATHLETE, Onondaga Community College, April 2024, TOP FEMALE SCHOLAR ATHLETE, Onondaga Community College, April 2025, CURRICULUM HONORS AWARD FOR LIBERAL ARTS & SCIENCES: HUMANITIES AND SOCIAL SCIENCES, Onondaga Community College