Olivia Powell
Student
Papillion,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Housekeeping Supervisor
Gateway Hotel And Conference Center
01.2023 - 05.2024
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Room Attendant
Gateway Hotel And Conference Center
01.2022 - 01.2023
- Polished fixtures to achieve professional shine and appearance.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Customer Service Associate
Walgreens
02.2021 - 01.2022
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Education
Bachelor of Science - Criminal Justice
Iowa State University
Ames, IA 08.2021 - 05.2025
High School Diploma -
Papillion La Vista South High School
Papillion 08.2017 - 05.2021
Skills
- Housekeeping knowledge
Adaptable and Flexible
Multitasking
Decision-Making
Safety Protocols
Personnel Problem Management
Housekeeping knowledge
Accomplishments
- The Dwight D. Eisenhower Award (May 2020) - The Dwight D. Eisenhower Award is given to one junior of each high school that the West Point Society of New Jersey sponsors. Cuffe said that the award is given to someone who is an all-around good person with good grades, leadership experience, athletic ability, community service hours, and is a good citizen.
- Completion of Basic Leadership Training (June 2018)
- Completion of Leadership Training (July 2019)
- 80+ community service hours (2021-2024)
Affiliations
Little White Dog Rescue since 2016
National Honor Society since 2017
Timeline
Housekeeping Supervisor
Gateway Hotel And Conference Center
01.2023 - 05.2024
Housekeeping Room Attendant
Gateway Hotel And Conference Center
01.2022 - 01.2023
Bachelor of Science - Criminal Justice
Iowa State University
08.2021 - 05.2025
Customer Service Associate
Walgreens
02.2021 - 01.2022
High School Diploma -
Papillion La Vista South High School
08.2017 - 05.2021
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