Olivia Powell
Sarasota,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Badger Bob's Services
Sarasota, Florida
07.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database system.
- Educated customers about services, promoting understanding and satisfaction.
- Monitored service quality and reported issues to management for improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Alorica
Lake Mary, FL
10.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Manager/Key Holder
Pita Mediterranean Street Food
Maitland, FL
04.2021 - 04.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Cashier
Mc Donalds
Altamonte Springs, FL
06.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - General Studies
Valencia College
Orlando, FL05.2024
Nursing Assistant Diploma -
Cambridge College of Healthcare
Orlando, FL08.2022
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2021
Associate of Science - Diagnostic Medical Sonography
Meridian College
Sarasota, FLSkills
Active listening
- De-escalation strategies
- Quality assurance
- Vital signs monitoring
- Infection prevention
- HIPAA compliance
- Patient advocacy
- Patient observation
- Electronic medical records management
- Customer service excellence
- Goal orientation
- Team collaboration
- Shift leadership
- HIV/AIDS and OSHA standards training
- Alzheimer’s and dementia care training
References
References available upon request.
Timeline
Customer Service Representative
Badger Bob's Services
07.2025 - Current
Customer Service Representative
Alorica
10.2024 - 07.2025
Shift Manager/Key Holder
Pita Mediterranean Street Food
04.2021 - 04.2024
Cashier
Mc Donalds
06.2020 - 04.2021
Associate of Science - General Studies
Valencia College
Nursing Assistant Diploma -
Cambridge College of Healthcare
High School Diploma -
Lake Brantley High School
Associate of Science - Diagnostic Medical Sonography
Meridian College
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