Olivia Prater
Crocker,MO
Summary
Achieved high customer satisfaction ratings by providing exceptional service and support. Fostered team development through training and mentorship opportunities. Embraced continuous learning to adapt to evolving service needs.
Overview
14
14
years of professional experience
Work History
Baristas
The Brew Co
Crocker, MO
04.2025 - Current
- Prepared and served a variety of coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Trained new staff on beverage preparation techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of coffee beans and supplies.
- Developed seasonal drink specials that enhanced customer engagement and sales.
- Collaborated with team members to streamline order processing during peak hours.
- Implemented feedback systems to improve service quality and customer satisfaction rates.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Product and Operations Manager
Old Navy
Osage Beach, MO
06.2021 - 12.2021
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Worked with various departments to align branding with corporate standards and strategies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Broke down boxes and disposed of trash.
- Received and counted money.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Monitored security areas during busy periods.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Trained and mentored new employees.
- Tracked and prioritized work orders to meet daily production requirements
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit and check payments.
Brand Associate
Old Navy
Osage Beach, MO
03.2020 - 05.2021
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
Caregiver
Pulaski County Group Home
Crocker, MO
09.2019 - 02.2020
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked with supervisory medical staff to review cases and improve care.
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Owner/Operator
Shear Confidence Salon
Crocker, MO
01.2016 - 01.2020
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Consulted with customers to understand needs and recommend professional services.
- Placed inventory orders, monitored shelf stock and tracked expenses. Arranged, shaped, trimmed and colored hair to achieve desired effect. Addressed customer problems quickly and according to service standards.
Manager
H&L Supermarket
Crocker, MO
06.2012 - 08.2015
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Greeted and assisted all customers daily in high-traffic retailer.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Earned good attendance record and built reputation for being on time and ready to work. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Drove sales and add-on purchases by promoting specific item options to customers. Processed efficient and accurate cash, check, debit, and credit card payments using Point- of-Sale system.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice. Managed product returns professionally and quickly to maintain customer satisfaction. Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance in resolving issues. Welcomed customers, offering assistance to help find necessary store items.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
Certificate - Medical Billing & Coding
Martinsburg College
Berkeley Springs, WV03.2024
Cosmetologist - Cosmetology
Central College of Cosmetology
Saint Robert, MO11.2016
High school diploma -
Crocker High School
Crocker, MO05.2014
Skills
- Inventory management
- Retail merchandise experience
- Team work
- Strong communication skills
- Customer assistance
- Accurate money handling
- POS system operation
- Cash register operation
Timeline
Baristas
The Brew Co
04.2025 - Current
Product and Operations Manager
Old Navy
06.2021 - 12.2021
Brand Associate
Old Navy
03.2020 - 05.2021
Caregiver
Pulaski County Group Home
09.2019 - 02.2020
Owner/Operator
Shear Confidence Salon
01.2016 - 01.2020
Manager
H&L Supermarket
06.2012 - 08.2015
Cosmetologist - Cosmetology
Central College of Cosmetology
Certificate - Medical Billing & Coding
Martinsburg College
High school diploma -
Crocker High School