Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Olivia Puleo

Lancaster

Summary

I am a compassionate and motivated individual with a strong background in community engagement, public education, and wellness support. Experienced in leading group presentations for diverse audiences, coordinating large scale outreach events, and providing personalized support to clients depending on their situation. Known for being an excellent communicator and being deeply committed to helping others. I am passionate about social impact, and empowering others through education and connection.

Overview

3
3
years of professional experience

Work History

Wellness Advisor Sales Associate

YogaSix
02.2023 - Current
  • Educated clients on wellness programs and yoga practices to enhance overall health.
  • Delivered exceptional customer service by actively listening to client concerns and offering tailored solutions for improved wellness results.
  • Maintained up-to-date knowledge of industry trends, enabling the provision of accurate advice and product recommendations.
  • Conducted product demonstrations and provided insights into class offerings and memberships.
  • Managed customer inquiries, ensuring timely resolution of issues while maintaining service excellence.
  • Developed promotional materials for wellness events, increasing visibility and participation rates.
  • Collaborated with team members to create a positive work environment that encouraged exceptional customer service.
  • Addressed customer concerns promptly, fostering trust and loyalty among clients.

American Red Cross Disaster Resiliency Corps

American Red Cross
11.2024 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Member Service Representative

Crunch Fitness
09.2022 - 02.2023
  • Assisted members with account inquiries and service requests to ensure satisfaction.
  • Educated customers on product offerings and services to enhance engagement.
  • Resolved customer complaints efficiently, promoting positive experiences and retention.
  • Analyzed member feedback to identify areas for service improvement and innovation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Science - Social Work

SUNY Buffalo State
Buffalo, NY
05-2027

High School Diploma -

Lancaster High School
Lancaster, NY
06-2022

Skills

  • Motivation strategies
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Customer assistance
  • Customer follow-up
  • Verbal and written communication
  • Customer engagement
  • Relationship building
  • Phone etiquette

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy participating in walking, hiking, or yoga for overall physical and mental well-being
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Backpacking and Hiking
  • Music
  • Reading
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Mindfulness Practices
  • Astrology
  • Yoga

Timeline

American Red Cross Disaster Resiliency Corps

American Red Cross
11.2024 - 04.2025

Wellness Advisor Sales Associate

YogaSix
02.2023 - Current

Member Service Representative

Crunch Fitness
09.2022 - 02.2023

Bachelor of Science - Social Work

SUNY Buffalo State

High School Diploma -

Lancaster High School

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