Olivia Rainey
Godfrey,IL
Summary
Proven multitasker and exceptional communicator, I enhanced customer satisfaction at Bella Milano by delivering personalized service and leveraging sales expertise. Skilled in cash handling and POS systems, my professional demeanor and strong work ethic have consistently improved team efficiency and guest experiences, contributing to a significant increase in repeat business.
Overview
6
6
years of professional experience
Work History
Server
Bella Milano
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Dispatcher/Data Analyst
OATS Transportation
01.2021 - 06.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Barista
Smoothie King
02.2020 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer Service Representative
Home Depot
03.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Food Runner
The Loading Dock
03.2019 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Nursing
Lewis And Clark Community College
Godfrey, ILSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Menu Memorization
- Service prioritization
- Sales expertise
- Order Accuracy
- Sales Techniques
Timeline
Server
Bella Milano
04.2022 - Current
Dispatcher/Data Analyst
OATS Transportation
01.2021 - 06.2023
Customer Service Representative
Home Depot
03.2020 - 07.2022
Barista
Smoothie King
02.2020 - 11.2022
Server/Food Runner
The Loading Dock
03.2019 - 02.2022
No Degree - Nursing
Lewis And Clark Community College
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