Olivia Reynolds
Chesterfield,VA
Overview
5
5
years of professional experience
Work History
Sales Advisor
H & M
Midlothian, VA
08.2018 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Sales Associate
Gabe's
Midlothian, VA
08.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Education
Associates of General Studies / Education - Education
John Tyler Community College
Chester, VA05.2021
Skills
- Product demonstrations
- Upselling strategies
- Lead prospecting
- Account servicing
- Client Service
- Problem solving strength
- Interpersonal communication skills
- Staff Training
Timeline
Sales Advisor
H & M
08.2018 - Current
Sales Associate
Gabe's
08.2017 - 08.2018
Associates of General Studies / Education - Education
John Tyler Community College