Olivia Rima
Indianapolis,IN
Summary
Results-oriented revenue cycle management leader with a track record of implementing process improvements that significantly reduce defects and optimize KPIs. Proven ability to manage multi-billion dollar revenue operations while fostering strong client relationships and leading cross-functional initiatives for operational excellence.
Overview
13
13
years of professional experience
Work History
Director Customer Partner
R1RCM
11.2021 - Current
- Manage revenue cycle operations for multi-specialty enterprise clients with an annual revenue of $6B
- Oversaw performance against KPIs/SLAs and contract agreements, including denials %, AR days, and write-offs.
- Facilitated and led high level meetings with client executives
- Collaborated cross-functionally to lead new campaigns and partner with deployment teams for seamless client onboarding.
- Managed open AR and denial resolutions, coordinating with internal teams and external partners to deliver solutions.
Senior Product Manager
R1RCM
01.2018 - 10.2021
- Oversaw onboarding of new clients and implemented R1 technology (R1D, R1post, WFM, R1 Contact) to enhance client integration.
- Managed backend revenue cycle metrics for large scale acute hospitals
- Proven results in reduction of aged AR and denials. Managed onshore and offshore team, multiple geographic areas and contract languages/ rates and payers.
- Managed revenue cycle processes to ensure efficiency and accuracy.
- Identified workflow gaps and executed targeted improvements to optimize processes.
- Created and presented action plans while facilitating cross-functional meetings to drive performance outcomes.
- Traveled onsite to evaluate current workflow and integrate R1 technology
Revenue Cycle Manager
SCA- Optum
08.2013 - 01.2018
- Oversaw healthcare revenue cycle processes, ensuring compliance and optimizing financial outcomes.
- Managed 40 ASC clients, overseeing insurance verification, accounts receivable, denials, cash posting, and billing processes.
- Led team of 25+, focusing on metrics and performance management to achieve operational goals.
Education
B.S. - Marketing, Business
Florida State University
01-2013
Skills
- SLAs, KPIs, Contractuals
- Multi-specialty management
- Claims Management
- Healthcare Compliance
- Revenue Optimization
- Revenue Analytics
- Medical coding
- Payer Solutions
- Medicare/Commercial Payers/Work Comp
- Project Management
- Project Coordination
- Workflow Management
- Service Management
- Process Mapping
- Data Visualization
- Advanced Excel
- Tableau
- Cerner software expertise
- McKesson Products
- EPIC
- EHR Integration
- Proficient in PowerPoint
- Patient Engagement
- Electronic Billing
Timeline
Director Customer Partner
R1RCM
11.2021 - Current
Senior Product Manager
R1RCM
01.2018 - 10.2021
Revenue Cycle Manager
SCA- Optum
08.2013 - 01.2018
B.S. - Marketing, Business
Florida State University