Olivia Rios
Royal Oaks
El Mirage,AZ
2
Languages
1
Certification
20
years of professional experience
Experienced Manager with 15 years in healthcare administration, focusing on team management and operational efficiency. Skilled in supervising staff and enhancing service delivery in life care facilities. Committed to applying expertise to streamline administrative functions and support organizational goals.
Work History
Manager lifecare facility
8 Years 7 Months- Trained new staff on office protocols, enhancing team productivity and compliance with standards.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Collaborated with upper management to define organizational goals and align team objectives.
- Managed and motivated employees to be productive and engaged in work.
Unit Coordinator
10 Years 10 Months- Coordinated daily operations to ensure efficient workflow and optimal resident care.
- Streamlined scheduling processes, improving staff allocation and coverage during peak hours.
- Implemented communication systems among staff to enhance collaboration and service delivery.
- Developed training programs for new employees, fostering a culture of continuous improvement.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy, ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Education
Assisted living Manager License
High School - Basic Studies
Skills
Management
Administrative support
Supervising experience
Leadership
Regulatory compliance
Organizational skills
Regulatory compliance
Staff supervision
Guest relations
Customer service
Communication skills
Computer literacy
Accomplishments
- Supervised a team of [25] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Held a manager's license for 20-plus years.
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager lifecare facility
Royal Oaks
2016.12 - 2025.07Read More
Unit Coordinator
Royal Oaks Care Community
2006.01 - 2016.11Read More
Assisted living Manager License
Read More
Dysart High School
High School from Basic Studies
Read More