Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Ross

Jacksonville,FL

Summary

Marketing professional with a degree from Florida State University, currently employed as a Sales and Catering Coordinator at One Ocean Resort and Spa. Manages sales and catering events, and oversees the company's social media platforms. Brings creativity and strategic thinking, skilled in crafting engaging content and analyzing social media trends. Proficient in various social media platforms and tools, with strong skills in content creation and data analysis. Committed to driving brand growth and community engagement through innovative social media strategies.

Overview

8
8
years of professional experience

Work History

Sales and Catering Coordinator / Social Media Strategist

One Ocean Resort and Spa
04.2024 - Current
  • Led the management of all social media platforms, creating targeted campaigns that increased follower engagement by 35% and organic growth by 25%
  • Monitored social media analytics using tools like Sprout Social and HootSuite to measure performance and inform strategic improvements in content
  • Designed visually appealing, data-driven posts to highlight resort offerings, driving significant traffic to booking pages and increasing inquiries
  • Collaborated with the sales team to analyze data trends and generate leads, assisting in the preparation of tailored sales proposals and contracts
  • Streamlined the sales process by tracking key performance metrics and providing actionable insights to optimize customer acquisition strategies
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

Shift Supervisor

Starbucks Coffee Company
01.2017 - 04.2024
  • Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies
  • Maintained awareness of current market conditions through regular contact with customers, competitors, and other external sources such as trade journals or industry analysts
  • Managed inventory levels by ordering supplies as needed; reduced waste by 12% over 4 months
  • Built performance-oriented culture within staff, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Education

Bachelor of Science - Marketing

Florida State University
Tallahassee, FL
2022

Skills

  • Microsoft Office Suite
  • Salesforce
  • Sprout Social
  • HootSuite
  • Metasuite
  • C-VENT

Timeline

Sales and Catering Coordinator / Social Media Strategist

One Ocean Resort and Spa
04.2024 - Current

Shift Supervisor

Starbucks Coffee Company
01.2017 - 04.2024

Bachelor of Science - Marketing

Florida State University
Olivia Ross