Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Olivia Ruiz

Union,IL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

NACA
Chicago, IL
06.2018 - 02.2024
  • Provided exceptional customer service throughout the entire loan process.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Ensured compliance with all federal, state, and industry regulations.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Educated customers on various aspects of mortgage financing options available.

Office Manager

Dr. Robert Taub
Chicago, IL
09.2014 - 12.2017
  • Led organizational change initiatives as needed or directed by leadership.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented effective policies and procedures for operations.

Education

BBA - Business Administration

Robert Morris University
Chicago
12-2003

Skills

  • Financial Analysis
  • Motivated self started
  • Goal-Oriented
  • Document analysis
  • Licensed Mortgage Loan Originator
  • Payment Collection

Languages

Spanish
Professional

Certification

  • Licensed Health and Life Agent - 2018
  • HUD Certified - 2019

Timeline

Mortgage Loan Officer

NACA
06.2018 - 02.2024

Office Manager

Dr. Robert Taub
09.2014 - 12.2017

BBA - Business Administration

Robert Morris University

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Olivia Ruiz