Olivia Sabala
Olathe,KS
Summary
Software consultant with 3 years of experience in the healthcare technology industry seeking work as a solution consultant.
Overview
4
4
years of professional experience
Work History
Solution Delivery Consultant
Netsmart
Overland Park, KS
06.2021 - Current
- Collaborates across the business matrix with engineers, product, and sales to select design solutions that meet client needs and improve current processes
- Responsible for quickly troubleshooting, diagnosing, and solving technical issues that could arise during the implementation process
- Manages implementation timelines and tracks hours to keep the project on track and avoid additional client costs
- Leads client meetings and provide status updates to executive level leadership
- Aided in client success by completing 20+ solution implementations
Delivery Analyst
Netsmart
Overland Park, KS
06.2019 - 06.2021
- Delivered exceptional customer service to build strong relationships and create positive EHR experiences
- Lead 50+ client training events in person and remotely
- Actively identified and resolved system issues to keep the implementation on track
- Developed and updated client and internal facing training guides, videos, and scripts
- Lead the data collection, data review and configuration of new client environments while managing 8-10 existing clients
Education
Bachelor of Management Information Systems - Business
Kansas State University College of Business
05.2019
Skills
- Crystal Reports
- Salesforce
- Jira Service Desk
- Netsmart EMR
- Training & Development
- Data Analysis
- Microsoft Office
- Technical Documentation and Reporting
- Troubleshooting and Diagnosis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Solution Delivery Consultant
Netsmart
06.2021 - Current
Delivery Analyst
Netsmart
06.2019 - 06.2021
Bachelor of Management Information Systems - Business
Kansas State University College of Business