Olivia Salvati
Bound Brook
Summary
Dynamic professional with strong communication and customer service skills, honed at LensCrafters. Proven ability to enhance customer experiences and streamline operations, while proficient in Microsoft Office Suite. Recognized for multitasking in fast-paced environments and effectively resolving conflicts, ensuring satisfaction and engagement. Passionate about fostering positive interactions and supporting team success. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Cadency Academy Preschool
Normal
07.2024 - 09.2024
- Assisted in caring for preschool-aged children, maintaining a safe and educational environment
- Led educational activities and supported the lead teacher with classroom management
Sales Associate
LensCrafters
Fairview Heights
11.2022 - 01.2024
- Greeted customers and ensured a positive, welcoming store environment
- Assisted customers with product selection, linked needs to store offerings, and provided product education
- Managed transactions, processed payments, and maintained store appearance
- Actively participated in store meetings and collaborated with the team to improve operations
Team Member
Smoothie King
O'Fallon
03.2021 - 11.2022
- Operated the drive-thru, took orders, and prepared smoothies while maintaining speed and accuracy
- Provided excellent customer service in a fast-paced environment
- Maintained a clean and organized work area, ensuring food safety standards were met
Receptionist
Southern Illinois Builders Association
O'Fallon
07.2020 - 12.2020
- Processed invoices, billing, and accounts receivables for the organization
- Managed documents and files, evaluated employee time sheets for payroll, and handled data entry
- Answered phones and provided customer service
Service Assistant / Hostess
Longhorn Steakhouse
Fairview Heights
12.2019 - 03.2020
- Provided excellent customer service in an upscale restaurant environment
- Managed guest seating, bussed tables, and maintained a clean and organized dining area
- Worked as a team to ensure smooth operations during high-traffic hours
Hostess
54th Street Bar and Grill
O'Fallon
08.2019 - 12.2019
- Managed guest seating in a high-volume restaurant
- Bussed tables, cleaned dining areas, and ensured a positive customer experience
Education
Bachelor of Arts - Linguistics, Speech Pathology, Psychology
Rutgers University
New Jersey12.2025
Southwestern Illinois College
Illinois05-2023
Skills
- Strong communication and interpersonal skills
- Excellent customer service and conflict resolution abilities
- Time management and multitasking
- Sales and upselling techniques
- Administrative skills
- Data entry
- Invoicing
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- General office tools
- Ability to work effectively in fast-paced environments
- Empathetic
- Engagement in Speech Pathology
- Psychology Enthusiasm
References
- Liz Clark, Store Market Manager Lens Crafters, (618) 410-7017
- Cheyenne Bauman, baumanchey@gmail.com
School Email
oms49@scarletmail.rutgers.edu
Affiliations
Delta Zeta Sorority
2024
- Participated in philanthropic efforts focused on Starkey Hearing Foundation, supporting initiatives for individuals with hearing loss.
- Collaborated with a team to organize fundraising events and raise awareness for speech and hearing issues.
- Developed strong leadership, teamwork, and community outreach skills.
References
References available upon request.
Timeline
Assistant Teacher
Cadency Academy Preschool
07.2024 - 09.2024
Sales Associate
LensCrafters
11.2022 - 01.2024
Team Member
Smoothie King
03.2021 - 11.2022
Receptionist
Southern Illinois Builders Association
07.2020 - 12.2020
Service Assistant / Hostess
Longhorn Steakhouse
12.2019 - 03.2020
Hostess
54th Street Bar and Grill
08.2019 - 12.2019
Bachelor of Arts - Linguistics, Speech Pathology, Psychology
Rutgers University
Southwestern Illinois College
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