Olivia Sanchez
Customer Support Specialist
Clarkston,MI
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
ACS Services
Waterford, MI
04.2019 - 06.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Communicated professionally with colleagues, freelancers and clients.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Retention Specialist
True Green Chem Lawn
Rochester Hills, MI
02.2002 - 11.2015
- Promoted available products and services to customers during service, account management and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed new strategies for customer retention activities.
Education
High School Diploma
Clarkston High School
Clarkston, MI 08.1994 - 06.1997
Skills
Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Support Specialist
ACS Services
04.2019 - 06.2021
Customer Retention Specialist
True Green Chem Lawn
02.2002 - 11.2015
High School Diploma
Clarkston High School
08.1994 - 06.1997
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