Olivia Sanfield
Detroit,MI
Summary
Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with a knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Farmers Market Representative
Ojas Balls
Commerce Township, MI
07.2026 - Current
- Engaged with customers to provide product knowledge and enhance the shopping experience.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Implemented efficient cash handling procedures for smooth transactions and accurate record keeping.
- Generated interest in our products through engaging demonstrations and sampling initiatives at the booth
Counter Clerk
Marrow
Birmingham, MI
12.2024 - 05.2026
- Fostered collaborative team environment that upheld high service standards, resulting in increased positive guest feedback and repeat visits.
- Assisted with opening and closing procedures to streamline daily operations and ensure compliance with company standards.
- Assisted with opening and closing procedures to ensure smooth daily operations and compliance with company standards.
- Assisted with the launch of Marrow’s Eastern Market location, supporting FOH operations as a Server Assistant during the opening period.
- Supported inventory management processes, including organization, tracking, and stock maintenance.
- Developed extensive knowledge of sustainably sourced meats, specialty cuts, and menu offerings to educate guests and enhance the customer experience.
- Collaborated with management and team members to uphold high service standards and enhance operational efficiency.
- Handled cash management duties, including balancing registers at the end of shifts.
- Received deliveries, unpacked boxes, checked off items in the system and stored products in stockroom.
Server
The Corner Bar
Ferndale, MI
03.2024 - 11.2024
- Delivered exceptional customer service to enhance guest satisfaction and promote repeat visits.
- Managed orders efficiently using POS system to ensure accurate billing and timely service.
- Resolved guest complaints promptly to maintain positive dining experience and uphold restaurant reputation.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Condado Tacos
Detroit, MI
09.2023 - 03.2024
- Delivered friendly, efficient table service in fast-paced restaurant, contributing to guest satisfaction.
- Assisted guests with menu selections and promotions, elevating overall dining experience.
- Processed orders and payments accurately while managing multiple priorities during peak business hours.
- Built positive relationships with guests through strong communication and customer service skills.
- Fostered positive relationships with guests through effective communication and attentive service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Cashier
Whole Foods Market
Birmingham, MI
04.2023 - 08.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and offered personalized recommendations.
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to optimize checkout efficiency during peak hours.
- Implemented best practices for cash handling, reducing discrepancies in cash drawers.
Education
Bachelor's - Art History
Wayne State University
Detroit, MI05.2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking
- Time management
- Organizational skills
- Dependability
- Adaptability and flexibility
- Problem-solving
- Detail orientation
- Verbal and written communication
- Interpersonal skills
- Meticulous
Timeline
Farmers Market Representative
Ojas Balls
07.2026 - Current
Counter Clerk
Marrow
12.2024 - 05.2026
Server
The Corner Bar
03.2024 - 11.2024
Server
Condado Tacos
09.2023 - 03.2024
Cashier
Whole Foods Market
04.2023 - 08.2023
Bachelor's - Art History
Wayne State University