RYAN RIDDELL
Customer Service Professional
Baltimore,MD
Summary
Versatile customer service professional seeking opportunities within my community. Outstanding team player known for cultivating rapport through clear communication. An effective learner, adept at nuanced skill development and information retention. Actively invested in nurturing a safe environment. Passionate about uplifting underrepresented communities. Currently active in various local music projects, managing a free rehearsal space, and composing music inspired by Baltimore City architectural landmarks.
Overview
6
6
years of professional experience
Work History
JFX Farmers Market Manager/Wholesale Representative/Retail Associate/Production Manager
Mount Royal Soaps
01.2024 - Current
- Managed daily farmers market activities. Pack/ship orders, replenish sales floor, organize products, and engage walk-in customers to enhance shopping experience. Utilize databases to track sales trends and manage inventory effectively. Engage wholesale clients through regular visits to foster relationships and expand market reach. Developing an extensive product knowledge base.
- Developed and implemented marketing strategies to enhance brand visibility and consumer engagement.
- Analyzed market trends to identify growth opportunities and inform product development initiatives.
- Collaborated with cross-functional teams to launch new products, ensuring alignment with market demands.
Barista
Black Acres Coffee Roastery
01.2023 - Current
- Managed daily operations to ensure efficiency in workflow., training, and machine maintenance. Developed seasonal drink menu to enhance customer offerings and attract new clientele. Coordinated with production and events teams using productivity apps to streamline workflows and improve communication.
- Prepared and served high-quality coffee beverages following standardized recipes.
- Operated espresso machines and grinders to ensure optimal beverage preparation.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
Bartender/Bar Back/Door & Security
Holy Frijoles
01.2022 - 01.2024
- Coordinated high-volume bar service and music events to enhance guest experience. Fostered a culture of safety and vigilance within the team. Implementing informed harm reduction practices, community support, and transportation safety with an emphasis given to more vulnerable parties/individuals. Applied knowledge of universal safety code words and hand signals. Verbal de-escalation of altercations. Collaborated with neighboring service professionals to address and mitigate safety concerns.
- Crafted and served a diverse menu of cocktails and beverages, ensuring quality and consistency.
- Managed customer orders efficiently, enhancing overall service speed and satisfaction.
- Trained new staff on bartending techniques and customer service standards, fostering team development.
Line Cook/Baker/Barista
Doppio Pasticceria
01.2023 - 01.2023
- Developed menus collaboratively with team to enhance offerings. Created and maintained structured baking schedule to ensure timely production and consistency. Using precise safety practices to avoid injury. In-depth research and development of regional recipes across the Mediterranean diaspora.
Lead Barista/Bar Manager
Bird In Hand
01.2022 - 01.2023
- Developed unique comprehensive food and beverage menu encompassing coffee, wine, beer, breakfast, and lunch to enhance customer experience. Staff scheduling of 14 or more persons. Screening applicants for employment. Authoring and implementing an official training program to ensure consistency in food/beverage fulfillment. Revised team handbook to promote inclusivity and safety standards for staff. Maintained regular contact with suppliers across platforms. Streamlined event systems for weddings, book signings, musical performances, charity events, publisher events, corporate gatherings, and lectures to ensure smooth execution.
- Supervised daily operations and workflow for coffee preparation and customer service.
- Trained and mentored junior baristas on beverage techniques and customer interaction.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Team Member
Ekiben
01.2020 - 01.2022
- Managed customer-facing operations in high-pressure, fast-paced kitchen environment with diverse team from multiple countries. Executed large quantity prep, expedited orders, and provided customer service during multi-station lunch and dinner service handling over 400 tickets daily.
- Collaborated with team to streamline food preparation processes, enhancing service efficiency.
- Assisted in maintaining high standards of cleanliness and organization within the kitchen environment.
- Adapted quickly to new menu changes, ensuring consistent quality and presentation of dishes.
Education
Bachelors - Music Theory and Composition
Volunteer State Community College
Nashville, TN01-2013
Skills
Market Coordination
Customer support
Client Relations
Community Engagement
Crisis response
De-Escalation
Management
Team Development
Collaboration
Time Management
Scheduling tools
Logistics software
Inventory Management Software
POS software
Microsoft Office
Google Suite
Productivity tools
Written and Oral Communication Skills
Organization
Product Strategy
Client Relations
Timeline
JFX Farmers Market Manager/Wholesale Representative/Retail Associate/Production Manager
Mount Royal Soaps
01.2024 - Current
Barista
Black Acres Coffee Roastery
01.2023 - Current
Line Cook/Baker/Barista
Doppio Pasticceria
01.2023 - 01.2023
Bartender/Bar Back/Door & Security
Holy Frijoles
01.2022 - 01.2024
Lead Barista/Bar Manager
Bird In Hand
01.2022 - 01.2023
Team Member
Ekiben
01.2020 - 01.2022
Bachelors - Music Theory and Composition
Volunteer State Community College