Olivia Saucier
Windham Center
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably with Marshalls TJX Companies. Excelled in enhancing customer engagement and streamlining operations, demonstrating exceptional problem-solving and teamwork skills. Proven track record of fostering positive customer experiences and improving store efficiency, contributing to significant customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
University of Maine, Orono
09.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases and locate items
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Slide Attendant
Aquaboggan Water Park
06.2021 - 08.2024
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
- Trained new Slide Attendants on proper procedures and park protocols, maintaining a high level of staff competence.
- Collaborated with team members to maintain efficient operation of the waterpark attractions.
- Provided clear instructions to guests before they used the slides, ensuring understanding and adherence to safety rules.
- Played an active role in promoting a family-friendly atmosphere, interacting with guests of all ages and backgrounds in a friendly and professional manner.
Retail Sales Associate
Marshalls TJX Companies
11.2023 - 05.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Generalist
Corsetti's
11.2021 - 05.2023
- Kept work areas clean and neat to promote efficient operations.
- Examined and double-checked food orders to verify items ordered by customers.
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Psychology
University of Maine
Orono, ME05-2028
High School Diploma -
Windham High School
Windham Center, ME05-2024
Skills
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Store opening and closing
- Relationship building
- Customer engagement
- Retail sales
Timeline
Retail Sales Associate
University of Maine, Orono
09.2024 - Current
Retail Sales Associate
Marshalls TJX Companies
11.2023 - 05.2024
Generalist
Corsetti's
11.2021 - 05.2023
Slide Attendant
Aquaboggan Water Park
06.2021 - 08.2024
Bachelor of Arts - Psychology
University of Maine
High School Diploma -
Windham High School
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