OLIVIA SAVAGE
Las Cruces,NM
Summary
Bilingual healthcare administration professional with strong experience in insurance verifications, pre-certifications, ICD-10 code review, and accurate records management. Supports patients, providers, and staff through clear English-Spanish communication, organized scheduling, and regulatory compliance. Known for reducing delays, limiting denials, and keeping daily operations running smoothly in busy medical settings.
Overview
1
1
Language
29
29
years of professional experience
Work History
Office Administration and Authorization Specialists
Orthopedic Motion Inc
Las Vegas, Nevada
01.2017 - 09.2024
- - Coordinated practitioner and patient schedules and handled insurance verifications and authorizations to ensure compliance with regulations.
- - Managed essential administrative duties to optimize healthcare operations, verifying ICD-10 billing codes to ensure accurate reimbursement.
- - Applied knowledge of commercial and Medicaid insurance practices. in commercial and Medicaid insurance and facilitate multilingual communication as the sole Spanish translator.
- - Facilitated open communication among team members to enhance collaboration, supporting a productive workplace.
Office Administration and Authorization Specialists
Legacy Home Health and Hospice
Albuquerque, New Mexico
01.2013 - 01.2017
- - Handled insurance verifications and authorizations to ensure seamless patient care, fostering trust and operational efficiency.
- - Manage meticulous chart management and process incoming physician orders in compliance with state and federal regulations.
- - Integrated administrative skills and insurance knowledge to streamline healthcare operations.
- Established connections with external agencies to improve patient support and resources., promoting effective communication between patients, healthcare providers, and external agencies.
Call Center Agent, Inbound Sales
ChoicePoint /Lexus Nexus
Las Cruces, New Mexico
03.2010 - 07.2012
- Managed inbound sales calls for ChoicePoint and LexisNexis, increasing customer satisfaction through effective communication.
- Verified customer information using LexisNexis account and database records.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Interacted with callers to confirm details, clarify information, and de-escalate concerns, enhancing customer experience.
Housing Specialist & Data Entry
Annette Machuca & Associates
Las Cruces, New Mexico
01.2007 - 05.2010
- - Oversaw eligibility approvals for city housing programs, ensuring compliance with state and federal regulations to support program integrity.
- - Apply a professional, detail-oriented management style to meet operational goals with precision and adherence to policies.
- - Delegated and managed project assignments to streamline processes, contributing to improved team workflow.
- - Organized and conducted individual and group staff meetings to enhance communication and collaboration among team members.
Bilingual Educational Assistant
Capitol Hill High School
Oklahoma, OK
08.1997 - 05.1999
- Assisted bilingual students in understanding and engaging with classroom instruction, enhancing their learning experience.
- Translated teacher directions and student responses, facilitating effective communication in English and Spanish.
- Monitored student behavior and enforced school rules, promoting a positive and respectful classroom environment.
- Guided students through assignments, tests, and independent practice.
Bilingual Educational assistant
Alma D' Arte
Las Cruces, New Mexico
08.2025 - Current
- Assisted students with classroom routines, materials, and learning activities.
- Translated directions, assignments, and family communication between English and Spanish.
- Monitored student behavior and redirected attention during lessons and transitions.
- Maintained safe, orderly learning spaces aligned with Alma D' Arte expectations.
- Maintained accurate records of student attendance and performance data.
- Evaluated student performance data and reported results to appropriate staff members.
Education
High School Diploma -
Hatch Valley High School
Hatch,NM05-1982
Skills
- Classroom Management
- Student Engagement
- Behavior Support
- Behavior monitoring
- Positive Reinforcement
- Bilingual English / Spanish
- Spanish translation
- Collaborative communication
- Regulatory Navigation
- Record Keeping
- Detail-oriented
- Bilingual communication
Languages
Spanish
Professional
Timeline
Bilingual Educational assistant
Alma D' Arte
08.2025 - Current
Office Administration and Authorization Specialists
Orthopedic Motion Inc
01.2017 - 09.2024
Office Administration and Authorization Specialists
Legacy Home Health and Hospice
01.2013 - 01.2017
Call Center Agent, Inbound Sales
ChoicePoint /Lexus Nexus
03.2010 - 07.2012
Housing Specialist & Data Entry
Annette Machuca & Associates
01.2007 - 05.2010
Bilingual Educational Assistant
Capitol Hill High School
08.1997 - 05.1999
High School Diploma -
Hatch Valley High School