Olivia Scaffardi
Westford,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-fil-A
Westford, NH
07.2024 - Current
- Mastered all front of house positions, including register, mobile drinks, bagging, desserts, and running.
- Adapted to multiple roles within team to meet operational demands.
- Thrived in fast-paced environment prioritizing speed, accuracy, cleanliness, and connection.
Trainer
Chick-fil-A
Westford, NH
07.2024 - Current
- Trained new team members on core 4 principles, operational excellence, and second mile service to enhance onboarding experience.
- Ensured compliance with current rules and regulations while educating trainees on best practices.
- Studied pathways for new seasonal drops to effectively teach others and maintain personal proficiency.
Education
Westford Academy
Westford , MASkills
- Customer service
- Employee training
- Team building
- Effective communication
- Fast-paced adaptability
- Willingness to learn
- Organizing work stations
- Clear communication
- Dependability
- Adaptability and flexibility
- Teamwork and collaboration
- Complaint resolution
- Leadership qualities
- Following instructions
- Decision-making capacity
- Problem-solving
Affiliations
- Soccer
- Reading
Accomplishments
- Honors in school
Timeline
Team Member
Chick-fil-A
07.2024 - Current
Trainer
Chick-fil-A
07.2024 - Current
Westford Academy