Olivia Scott
Paramount,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Raleigh Studios, adept in problem-solving and maintaining organizational excellence. Excelled in roles requiring flexibility, data entry, and empathetic communication, achieving significant improvements in facility operations and customer service. Skilled in Microsoft Office and adept at multitasking, consistently meeting tight deadlines.
Overview
25
25
years of professional experience
Work History
Studio Operations Clerk
Raleigh Studios
2013.04 - 2020.03
- Handled 50+ calls daily, with duties including helping new customers, retrieving customer data, presenting relevant product information, and canceling services
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Facilities Operations Coordinator
Raleigh Studios
2008.05 - 2013.04
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support
- Managed maintenance schedules for optimal equipment performance and minimal downtime.
- Managed budgets effectively, allocating funds appropriately to various projects without compromising quality or timelines.
- Prepared action plans to establish procedures for various emergency situations.
- Negotiated contracts with service providers to secure competitive rates while maintaining high-quality results.
- Coordinated with vendors to ensure timely delivery of goods and services, maintaining smooth facility operations.
- Managed minor appliance issues and scheduled repairs.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
Security Guard
Securitas Security Services USA
1995.05 - 2008.05
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Education
Diploma -
Manual Arts High School
Los Angeles, CA06.1992
Skills
- Problem-Solving
- Flexible and Adaptable
- Organizational Skills
- Customer Communication
- Data Entry
- Self Motivation
- Microsoft Office
- Accounts Payable and Receivable
- Records Maintenance
- Data Gathering
- Multitasking and Prioritization
- Time Management
- Empathy
- Active Listening
- Patience
Timeline
Studio Operations Clerk
Raleigh Studios
2013.04 - 2020.03
Facilities Operations Coordinator
Raleigh Studios
2008.05 - 2013.04
Security Guard
Securitas Security Services USA
1995.05 - 2008.05
Diploma -
Manual Arts High School