Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Shields

Chattanooga,TN

Summary

Serviced-focused General Manager and Pastry Chef dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Crumbl Cookies
10.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Partnership Account Specialist, Head Pastry Chef

Bellhop
08.2021 - 07.2022


  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Liaised with sales, marketing and customer service teams to support smooth account management operations.

Education

Bachelor of Arts - History

The University of Tennessee - Chattanooga
Chattanooga, TN
12.2018

Skills

  • Decision Making
  • Creative Problem Solving
  • Workflow Optimization
  • Data analysis
  • Leadership
  • Staff Training
  • Cost Management
  • Vendor Negotiations
  • Verbal and Written Communication
  • Profit and Loss Accountability
  • Food Preparation and Safety
  • Microsoft Office

Certification

Cake Decorating at Le Cordon Bleu, London

Timeline

General Manager

Crumbl Cookies
10.2022 - Current

Partnership Account Specialist, Head Pastry Chef

Bellhop
08.2021 - 07.2022

Bachelor of Arts - History

The University of Tennessee - Chattanooga

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Olivia Shields