Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Smythe

Long Beach,NY

Summary

Experienced in managing daily operations within a high-volume environment, overseeing a team of over 10 staff members to ensure efficient service delivery. Demonstrated ability to implement health and safety standards, maintaining compliance with local regulations while enhancing customer satisfaction through effective complaint resolution. Proficient in cash register management and financial reporting, ensuring accuracy in daily transactions. Skills in customer service and attention to detail are complemented by knowledge in sanitation practices relevant to medical settings. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Food Service Manager

Frozen Cow Ices & Cream
Lido Beach, NY
08.2022 - Current
  • Supervise daily operations of a high-volume ice cream shop, managing a team of 10+ staff members.
  • Lead training, and scheduling to ensure optimal staffing and customer service coverage.
  • Resolve customer complaints with professionalism, maintaining a high customer satisfaction rate.
  • Implement and maintain health, safety, and cleanliness standards in compliance with local regulations.
  • Managed daily cash register and point-of-sale operations, including opening, closing and end-of-day financial reporting with 100% accuracy.

Retail Sales Associate

Malibu Shore Club
Lido Beach, NY
07.2024 - 09.2024
  • Offered suggestions for additional items that may be of interest to customers.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company standards.
  • Provided product information and answered customer questions.

Education

Esthetician - Esthetics

Long Island Nail Skin And Hair Institute
Bethpage, NY
11.2024 - 07.2025

Skills

  • Facial Treatments – Deep cleansing, exfoliation, extractions, masks, and massage
  • Skin Analysis – Identifying skin types and conditions
  • Contraindications for treatments (eg, sensitive skin, medication, pregnancy)
  • Makeup Application – Both everyday and special-occasion makeup
  • Customer Service – Professionalism, empathy, and a calm demeanor
  • Sanitation & Infection Control
  • Good time management
  • Soft touch - Ability to perform gentle massages/ facials for a calming experience and mainly preferred for sensitive skin types
  • Attention to detail - Organized and contributing to high quality skin care treatments, and client satisfaction

Timeline

Esthetician - Esthetics

Long Island Nail Skin And Hair Institute
11.2024 - 07.2025

Retail Sales Associate

Malibu Shore Club
07.2024 - 09.2024

Food Service Manager

Frozen Cow Ices & Cream
08.2022 - Current
Olivia Smythe