OLIVIA R. SOLORIO
Lincoln,USA
Summary
Motivated financial services professional with progressive experience in member relations, sales performance, and team support within high-volume environments. Recognized for strong leadership potential, operational awareness, and the ability to motivate and guide others while maintaining compliance and service excellence. Demonstrates accountability, sound judgment, and a collaborative leadership style focused on team development and organizational success.
Overview
9
9
years of professional experience
Work History
Member Service Representative
LincOne Federal Credit Union
05.2025 - Current
- Serve as a primary member contact, delivering professional financial service and building long-term relationships.
- Support daily branch operations to maintain workflow efficiency and service standards.
- Resolve member concerns with professionalism, sound judgment, and compliance awareness.
- Participate in team meetings to align on goals, service initiatives, and operational improvements.
Mobile Expert
T-Mobile
04.2024 - 05.2025
- Delivered consultative sales support focused on customer needs and long-term retention.
- Built strong customer relationships through effective communication and problem resolution.
- Assisted in achieving store performance goals by adapting strategies to meet targets.
- Supported team initiatives and contributed to a collaborative, results-driven environment.
Lead Barista
Scooter’s Coffee
09.2021 - 04.2024
- Supported daily shift leadership in a high-volume setting.
- Assisted in training and mentoring new team members on service standards and workflow.
- Helped organize tasks during peak hours to ensure operational efficiency.
- Modeled accountability and professionalism to maintain a positive team culture.
Call Center Sales Representative
Communication Solutions LLC
09.2019 - 05.2020
- Conducted outbound sales and maintained client relationships through effective communication.
- Utilized tracking systems to manage accounts and follow up on customer needs.
- Participated in performance discussions focused on improving results and service quality.
Sales Associate
Dillard’s
01.2017 - 04.2017
- Delivered personalized customer service in a fast-paced retail environment.
- Processed transactions accurately while maintaining cash handling standards.
- Contributed to team sales goals through product knowledge and relationship building.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln, NE01-2018
Skills
- Leadership & Team Development
- Communication & Conflict Resolution
- Accountability & Integrity
- Problem Solving & Decision-Making
- Emotional Intelligence
- Sales & Relationship Building
- Time Management & Prioritization
- Microsoft Office
- Cash Handling & Reconciliation
- Data Entry & Account Management Systems
Timeline
Member Service Representative
LincOne Federal Credit Union
05.2025 - Current
Mobile Expert
T-Mobile
04.2024 - 05.2025
Lead Barista
Scooter’s Coffee
09.2021 - 04.2024
Call Center Sales Representative
Communication Solutions LLC
09.2019 - 05.2020
Sales Associate
Dillard’s
01.2017 - 04.2017
High School Diploma -
Lincoln Southeast High School