Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Sorby

Chicago,IL

Summary

Friendly, outgoing customer service professional with experience in various fields. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. People-oriented and passionate with building relationships with clients.

Overview

10
10
years of professional experience

Work History

Beauty Consultant

Target
Chicago, IL
03.2020 - 08.2022
  • Inspire guests through personalized and unique recommendations to fit their needs.
  • Ability to create welcoming experiences and environments for guests.
  • Active selling skills.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Met and exceeded sales goals, supporting organizational health through consistent and reliable service.
  • Maintained counter and display areas for cleanliness and organization.

Supply Associate

New Era Optical
Chicago, IL
04.2017 - 03.2020
  • Ability to work in a fast-paced environment and be flexible regarding current company needs.
  • Sharpened time-management skills to meet company expectations.
  • Detail-oriented to complete tasks with ensured accuracy.
  • Contributed to team effort by accomplishing productivity goals daily.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Orchestrated routing by producing accurate shipping documentation and package labels.

Customer Assistant

Germania Seed Co
Chicago, IL
01.2014 - 01.2017
  • Answering and directing phone calls.
  • Fast and accurate processing of customer transactions.
  • Digitally managing customer accounts..
  • Keeping up to date with company promotions and informing customers of current promotions.
  • Creating and delivering invoices, order confirmations, and promotions to customers.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Created and maintained business website and magazine.

Education

Associates - Arts

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
2023

Skills

  • Microsoft Specialist - Word, Excel, Powerpoint
  • Adobe Specialist - Photoshop, Illustrate
  • Exceeding Customer Expectations
  • Building Customer Relationships and Loyalty
  • Payment Processing
  • Time Management
  • Excellent Teamwork
  • Building Customer Loyalty
  • Adaptability and Flexibility
  • Sales Records Analysis
  • Upbeat, outgoing personality

Timeline

Beauty Consultant

Target
03.2020 - 08.2022

Supply Associate

New Era Optical
04.2017 - 03.2020

Customer Assistant

Germania Seed Co
01.2014 - 01.2017

Associates - Arts

City Colleges of Chicago - Wilbur Wright College

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Olivia Sorby