Angelica Navarro
Miami,FL
Summary
Knowledgeable with background in beauty consulting and proven record of enhancing client satisfaction. Successfully advised clients on product selection and skincare routines, leading to improved customer loyalty. Demonstrated expertise in routines like beauty, personal care and product knowledge, ensuring personalized beauty solutions.
Overview
16
16
years of professional experience
Work History
Beauty Consultant
CVS HEALTH
02.2022 - Current
- Driving Sales using the R.E.A.L guide.
- Demonstrated strong product knowledge, guiding customers towards suitable options based on their preferences.
- Collaborated with team members to meet monthly sales targets and ensure customer satisfaction.
- Promptly resolved customer complaints, turning potentially negative experiences into positive ones that fostered continued patronage.
- Conducted in-store events and promotions to attract new customers and increase overall sales.
- Maintained a clean and visually appealing display area for an inviting shopping experience.
- Supported inventory management by maintaining accurate stock levels and assisting with restocking efforts when necessary.
- Assisted clients with makeup application techniques, enhancing their skills and confidence in using the products.
- Stayed current on industry trends and product knowledge to better serve clients'' needs.
- Educated customers on proper skincare routines, resulting in improved skin health for many clients over time.
- Worked closely with store management to implement visual merchandising strategies that showcased featured products effectively.
- Participated in ongoing training programs offered by various beauty brands represented within the store, ensuring thorough knowledge of all products carried and their specific benefits.
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Assisted in planning and executing special events held at the store, such as product launches or beauty workshops, to engage with customers and showcase new offerings.
- Boosted sales revenue through effective upselling and cross-selling of beauty products to clients.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Ethics and Values Instructor
SERVICIO NACIONAL DE APRENDIZAJE SENA – IMPROSISTEMAS DEL NORTE
02.2018 - 12.2018
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Oversaw curriculum development and implementation in alignment with best practices.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Adapted teaching materials and methods during remote learning phases, ensuring continuity of education.
Commercial Advisor
COOPERATIVA DE AHORRO Y CRÉDITO COOPTELECUC
06.2017 - 12.2017
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Researched industry-specific information from outside sources.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Negotiated favorable contracts with suppliers, achieving significant cost savings for the organization.
- Established a culture of continuous improvement within the team, fostering innovation and adaptability in a rapidly changing marketplace.
- Spearheaded strategic planning initiatives aimed at increasing market share while maintaining profitability levels within acceptable thresholds.
- Implemented effective training programs for junior staff members, driving professional development and enhancing team capabilities.
- Delivered timely reports on commercial performance metrics to senior management for informed decision-making purposes.
- Coordinated promotional activities across various channels such as social media platforms or trade shows to increase brand visibility.
- Managed risk exposure by closely monitoring economic indicators, industry trends, and developing contingency plans accordingly.
- Streamlined internal processes for improved efficiency, resulting in reduced costs and increased revenue.
Real Estate Consultant Freelance
PROYECCIÓN CÚCUTA INMOBILIARIA
01.2016 - 12.2016
- Researched commercial and residential real estate deals.
- Communicated with clients to understand property needs and preferences.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Increased property sales by developing and implementing comprehensive marketing strategies for clients.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
- Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
- Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
- Hosted open houses and private showings to showcase properties effectively, resulting in increased interest from potential buyers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Advised clients on pricing strategies, resulting in quicker property sales at optimal prices.
- Prepared detailed comparative market analyses to determine accurate property values, ensuring competitive pricing for sellers and informed decisions for buyers.
- Solved potential transaction roadblocks by proactively addressing issues and finding creative solutions.
- Assisted clients with navigating complex real estate documentation, ensuring a smooth closing process.
Teacher
CENTRO TECNOLÓGICO DE CÚCUTA
08.2015 - 12.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Pioneered sustainability project that educated students on environmental issues and solutions.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Enhanced literacy skills with targeted reading programs.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Promoted digital literacy by integrating technology into curriculum.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Commercial Consultant
PROYECCION CUCUTA INMOBILIARIA S.A.S
04.2014 - 12.2014
- Advised on capture strategy, solutions and costing and pricing deals.
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Constructed business case models and identified credible value-based calculations.
- Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions.
- Conducted thorough market research to identify emerging trends, guiding strategic planning and decision-making processes.
- Optimized supply chain operations by identifying inefficiencies, implementing process improvements, and monitoring results over time.
- Facilitated successful mergers and acquisitions by conducting thorough due diligence investigations on target companies.
- Assisted clients in navigating complex regulatory environments, ensuring compliance while minimizing disruptions to operations.
- Managed a diverse portfolio of projects, ensuring timely completion within budget constraints while exceeding client expectations.
- Collaborated with cross-functional teams to develop comprehensive business plans, ensuring alignment with organizational goals.
Commercial Developer
PROTECCIÓN S.A, PENSIONES Y CESANTÍAS
02.2013 - 09.2013
- Management of massive groups through daily talks and/or conferences to achieve most voluntary affiliations of students
- Increase the number of voluntary affiliations of students to achieve the established goal and exceed it
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Designed customized solutions for proposals to potential customers.
- Built databases and table structures for web applications.
- Created proofs of concept for innovative new solutions.
Human Resources
HOTEL CASINO INTERNACIONAL
06.2008 - 12.2008
- Handled human resources functions including talent acquisition, employee relations, performance evaluations, and professional development opportunities for staff members.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Partnered with human resources to develop staffing models that optimize workload distribution while maintaining high-quality patient care.
- Supported human resources initiatives by assisting in recruitment, onboarding, training, and employee evaluations.
- Conducted exit interviews to gain insight into areas needing improvement within the organization''s human resources practices.
- Partnered with human resources to recruit top talent for open positions within the teller team.
- Assisted human resources in conducting background checks on prospective employees as part of the hiring process.
- Coordinated efforts with human resources teams to address employee mental health concerns effectively.
- Enhanced student understanding of human resources concepts by incorporating real-world examples and case studies into lectures.
- Assisted with human resources functions such as recruiting, interviewing candidates, onboarding new hires.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Collaborated with cross-functional teams on strategic projects affecting human resources functions and processes.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Provided human resources support to formulate solutions with employees.
- Collaborated with Human Resources to onboard new employees, including scheduling interviews, preparing orientation materials, and organizing training sessions.
- Assisted human resources department with employee onboarding procedures, such as orientation sessions and benefits enrollment documentation completion.
- Assisted human resources department with onboarding new employees providing necessary orientation materials when required.
- Collaborated with internal departments such as finance or human resources to align external messaging with overall organizational goals.
- Coordinated efforts with human resources department to ensure proper background checks were conducted before hiring new drivers.
- Supported human resources processes such as recruitment coordination efforts leading to successful onboarding experiences.
- Maintained a strong understanding of industry trends related to human resources management enabling proactive adaptation to evolving best practices.
- Collaborated with human resources to streamline employee performance review processes, leading to improved productivity levels across the organization.
- Verified facilities, operations and human resources plans reflected long-range strategic objectives.
- Maintained up-to-date knowledge of industry trends and best practices related to human resources information systems management.
- Partnered with Human Resources team to integrate learning objectives into performance evaluation processes.
- Coordinated with the Human Resources department to ensure accurate employee classifications for correct tax withholding calculations.
- Oversaw clinic financial management, recruitment and human resources.
- Partnered with human resources to develop and maintain competitive compensation structures, ensuring alignment with company financial objectives.
- Worked closely with human resources to recruit top talent for the operations team, contributing to overall organizational growth.
- Supported human resources initiatives through effective onboarding procedures for new hires, fostering positive employee experiences from day one.
- Coordinated effectively with human resources teams on matters concerning employee onboarding, benefits administration, and compliance with labor regulations.
- Collaborated with human resources departments to develop employee-focused relocation policies that minimized disruption and maximized retention rates.
- Handled confidential information with discretion while assisting in sensitive human resources matters such as performance evaluations or personnel changes.
- Coordinated with human resources to develop comprehensive wellness initiatives, promoting employee well-being both physically and mentally.
- Streamlined administrative processes by implementing efficient systems for budget management, scheduling, human resources tasks, and recordkeeping tasks.
- Assisted human resources department during recruitment process by reviewing resumes, coordinating interviews, and conducting reference checks when needed.
- Collaborated with human resources personnel to address any employee health concerns that arose from abnormal temperature readings.
- Assisted human resources department with recruitment efforts, ensuring optimal staffing levels were maintained at all times.
- Evaluated emerging trends in human resources technology, recommending innovative solutions that aligned with organizational goals and objectives.
- Developed and implemented human resources policies and procedures and disseminated through employee handbooks, communications, and meetings.
- Maintained up-to-date knowledge of industry trends and best practices in human resources management, enabling informed decision making.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee orientation processes.
Education
Technological Specialization - Human Talent
SENA
Colombia04.2016
Business Administrator -
Francisco De Paula Santander University UFPS
Colombia09.2008
Financial Management Technology -
Fundación De Estudios Superiores Comfanorte FESC
Colombia12.2005
Academic Bachelor -
Colegio La Presentación
Colombia12.2001
Skills
- Ability to read, write, and interpret general business information
- Microsoft applications proficiency: Microsoft Excel, Microsoft Word, Microsoft PowerPoint
- Ability to guide teams
- Ability to negotiate
- Ability to train product knowledge
- Proactive
- Ability to empower and develop team
- Ability to create plans and strategies
Studiesperformed
Spanish, English, Technological Specialization in Human Talent, SENA, 04/01/16, Business Administrator, Francisco de Paula Santander University (UFPS), 09/01/08, Financial Management Technology, Fundación de Estudios Superiores Comfanorte (FESC), 12/01/05, Academic Bachelor, Colegio la Presentación, 12/01/01
Otherstudies
- COACH TEAMS, Politécnico de Colombia, 05/01/18
- Technological Specialization in Human Talent, SENA, 04/01/16
- Process Orientation Course, SENA, 05/01/14
- Documentary Organisation Course, SENA, 07/01/08
- Workshop Seminar: Motivation and Commitment, Hotel Casino Internacional, 10/01/08
- Workshop Seminar: Conflict Resolution and Conciliation, Procuraduría General de la Nación - Instituto de Estudios del Ministerio Público, 06/01/06
- Quality Management Systems NTC – ISO 9000, Version 2000, Fundación de Estudios Superiores Comfanorte (FESC), 01/01/05
- Internal Quality Auditor, Fundación de Estudios Superiores Comfanorte (FESC), 01/01/05
Personal Information
- Age: 40
- Date of Birth: 05/23/84
- Marital Status: Married
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Beauty Consultant
CVS HEALTH
02.2022 - Current
Ethics and Values Instructor
SERVICIO NACIONAL DE APRENDIZAJE SENA – IMPROSISTEMAS DEL NORTE
02.2018 - 12.2018
Commercial Advisor
COOPERATIVA DE AHORRO Y CRÉDITO COOPTELECUC
06.2017 - 12.2017
Real Estate Consultant Freelance
PROYECCIÓN CÚCUTA INMOBILIARIA
01.2016 - 12.2016
Teacher
CENTRO TECNOLÓGICO DE CÚCUTA
08.2015 - 12.2015
Commercial Consultant
PROYECCION CUCUTA INMOBILIARIA S.A.S
04.2014 - 12.2014
Commercial Developer
PROTECCIÓN S.A, PENSIONES Y CESANTÍAS
02.2013 - 09.2013
Human Resources
HOTEL CASINO INTERNACIONAL
06.2008 - 12.2008
Technological Specialization - Human Talent
SENA
Business Administrator -
Francisco De Paula Santander University UFPS
Financial Management Technology -
Fundación De Estudios Superiores Comfanorte FESC
Academic Bachelor -
Colegio La Presentación