Olivia Spence
Cross Junction,VA
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Recent graduate with foundational knowledge in Art Sciences and a CMA Certification and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ulta Beauty Inc.
Winchester, VA
10.2024 - Current
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Educated customers on product features, benefits, and application techniques.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Key Holder
Journeys Shoes
Winchester, VA
02.2023 - 09.2024
- Oversaw daily store operations, ensuring exceptional customer service and adherence to company policies.
- Managed cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Trained and mentored new team members on sales techniques and product knowledge.
- Conducted inventory management, ensuring stock levels met demand while minimizing excess.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Key Holder Supervisor
Munchie Duck Cafe
Cross Junction, VA
07.2021 - 10.2021
- Supervised daily operations, ensuring staff adherence to cafe protocols and customer service standards.
- Managed cash register operations, including accurate cash handling and reconciliation procedures.
- Trained and mentored new employees on cafe policies, equipment usage, and customer interaction techniques.
- Oversaw inventory management, including stock ordering, organization, and reduction of waste.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Associate of Science - Art Science
Laurel Ridge Community College
Middletown, VA08-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Certification
- Certified Clinical Medical Assistant, Workforce Solutions - January 2026 - April 2026
- BLS Certification , American Heart Association - February 2025
Timeline
Retail Sales Associate
Ulta Beauty Inc.
10.2024 - Current
Key Holder
Journeys Shoes
02.2023 - 09.2024
Key Holder Supervisor
Munchie Duck Cafe
07.2021 - 10.2021
Associate of Science - Art Science
Laurel Ridge Community College