Olivia Staley
Tempe,AZ
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Nuvu Fuels
Ionia , MI
05.2024 - Current
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed maintenance tasks such as sweeping floors, picking up trash, cleaning windows.
- Adhered to company guidelines regarding payment processing methods and fraud prevention techniques.
- Complied with all sanitation requirements while cleaning kitchen surfaces, floors and walls.
- Kept track of expiration dates on food products to ensure freshness.
Host
Longhorn Steakhouse
02.2023 - 08.2023
- The first impression for customers, seated according to guests' needs, worked under pressure and busy rush hours, single hosted on the shift in mornings.
- Communicated effectively with guests, servers, and management to relay reservation information, address seating preferences, and coordinate table turnover, contributing to the smooth flow of restaurant operations.
- Provided exceptional customer service by warmly greeting guests, managing reservations, and seating guests promptly and courteously, ensuring a positive dining experience from arrival to departure.
- Maintained a professional demeanor and positive attitude in high-pressure situations, handling guest inquiries, complaints, and conflicts with courtesy, tact, and diplomacy.
Exhibitor
4H
10.2016 - 08.2022
- Raised 2 pigs each year from April-August, also raised a lamb in 2022
- Responsible for finding a buyer for the auction at the Kent County Youth Fair
- Last year as an Exhibitor donated over $2,300 of personal earnings to the West Michigan Down Syndrome Association
- Acquired in-depth knowledge and practical skills in animal husbandry, including feeding, grooming, health monitoring, and handling techniques, ensuring the optimal health and welfare of exhibited pigs
- Exhibited strong problem-solving abilities by addressing challenges such as health issues, training obstacles, and logistical concerns, ensuring the successful participation of pigs in exhibitions
- Actively engaged in community events and exhibitions, representing 4-H and advocating for agriculture education and awareness to the public.
Sandwich Artist
Subway
Lowell, MI
06.2021 - 07.2022
- Shift leader, completed shift duties and other work assignments, made customers food according to how they requested, responsible for running cash register, followed food safety regulations and rules
- Developed strong efficiency and time management skills, maintaining a fast pace during peak hours to ensure prompt service while maintaining order accuracy and quality
- Collaborated effectively with team members to streamline operations, manage inventory, and uphold cleanliness standards, contributing to a positive and productive work environment
- Provided outstanding customer service by warmly greeting customers, accurately taking orders, and customizing sandwiches to their preferences, ensuring high levels of satisfaction.
Ski Instructor
Cannonsburg Kids
Belmont, MI
12.2020 - 02.2022
- Ski instructor for kids aging 7-12 years old
- Group leader for groups of 5-7 kids
- Demonstrated patience and empathy while instructing children in skiing techniques, fostering a supportive learning environment and helping students overcome challenges on the slopes
- Provided leadership by organizing group lessons, motivating students, and coordinating with other instructors and resort staff to ensure efficient and safe skiing experiences for children and families
- Utilized clear and concise communication skills to deliver instructions, provide feedback, and ensure understanding of safety protocols among students, parents, and fellow instructors.
Education
High School Diploma -
Lowell High School
Lowell, MI05.2023
Architecture Undergraduate Program -
Arizona State University
Tempe, ArizonaSkills
- Teamwork and Collaboration
- Communication Skills
- Time Management
- Multitasking
- Customer Service
- Attention to Detail
Clubs & Organizations
Delta Gamma Sorority, Current member
Participated in charity events raising money for various charities, Delta Gamma raised over $70,000 for Service for Sight 2023-2024 school year. Delta Gamma also logged over 2,000 service hours. Organized and led a team for another Fraternity’s charity week and raised over $4,000 for that organization, Gained experience in public speaking, volunteering, and leadership roles.
Certification
- CPR Certified
Timeline
Crew Member
Nuvu Fuels
05.2024 - Current
Host
Longhorn Steakhouse
02.2023 - 08.2023
Sandwich Artist
Subway
06.2021 - 07.2022
Ski Instructor
Cannonsburg Kids
12.2020 - 02.2022
Exhibitor
4H
10.2016 - 08.2022
High School Diploma -
Lowell High School
Architecture Undergraduate Program -
Arizona State University
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