Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Stevens

Harrisburg,PA

Summary

With a balanced combination of collaborative teamwork, technological proficiency, work ethic, and superior customer service, I am well-equipped to contribute effectively to any organization, ensuring both operational excellence and outstanding client experiences.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Old Navy, Gap
Hershey, PA
04.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Sales Associate

Loft Outlet
Harrisburg, PA
04.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Commonwealth Charter Academy
Harrisburg, PA
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Technological Knowledge
  • Time Management
  • Relationship Building
  • Professional Appearance
  • Phone Etiquette
  • Promotional Events
  • Reliable and Responsible
  • Honest and Dependable
  • Attention to Detail
  • Organization

Timeline

Retail Sales Associate

Old Navy, Gap
04.2024 - Current

Sales Associate

Loft Outlet
04.2023 - 04.2024

High School Diploma -

Commonwealth Charter Academy
Olivia Stevens