Olivia Swain
Georgetown,DE
Summary
Proven to enhance customer satisfaction and provide exceptional service and efficient transaction handling. Adept in inventory management and maintaining cleanliness in a face-paced environment. Demonstrates reliability and strong communication skills through multiple years of experience in customer service. Skilled in processing various payment methods and adapting to changing environments, I bring a commitment to excellence and a personable demeanor to every task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Register/Register Associate
Surf Bagel- Longneck
Millsboro, DE
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate register transactions.
- Provided exceptional customer service through attentive listening, clear communication, and genuine empathy towards the customers' needs or concerns.
- Assisted in inventory management by accurately checking merchandise.
- Supported merchandising efforts by restocking shelves and assisting with store layout changes when necessary.
- Maintained orderly checkout area by organizing registers and cleaning workspaces regularly.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
- Aided colleagues during busy periods or absences by covering other registers or tasks as needed.
Receptionist
Belden Nails & Spa
North Canton, OH
01.2020 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
Education
Bachelor of Business Administration - Marketing
Cleveland State University
Cleveland, OH05.2024
Skills
- Friendly and Personable demeanor
- Reliability and punctuality
- Strong communication skills
- Patience and attentiveness when dealing with customers
- Capacity to work under pressure and maintain composure during busy periods
- Willingness to learn new things
- Experience handling cash transactions and processing payments accurately
- Sales Presentations
Certification
Sales Certificate
Timeline
Register/Register Associate
Surf Bagel- Longneck
05.2023 - Current
Receptionist
Belden Nails & Spa
01.2020 - 04.2023
Bachelor of Business Administration - Marketing
Cleveland State University