Hi, I’m
Olivia Tabi
Fresh Meadows,NY
Summary
Compassionate, creative and effective experience in professional development and project planning, equipped with extensive background in versatile education environments. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.
Overview
10
years of professional experience
1
Certification
Work History
Housing WorksNew York, NY
Donations call center manager
07.2022 - Current
Job overview
- Manage, develop, and train Call Center Staff
- Prepared variety of different reports daily, weekly and monthly as it relates to call centers activities, goals, and customer service experience
- Supervise staff of up to 6 efficiently to ensure most sustainable operational practices across department
- Oversee day-to-day operations of Call Center including troubleshooting.
- Created plans and communicated deadlines to complete projects on time
- Collaborated with team members to achieve target results
Bei Le/ Best Learning Discipline English instituteShandong, China
Foreign Teacher
08.2019 - 02.2022
Job overview
- Taught English (ESL), Pk1-Pk2, science and social studies-k1- G1 # Educates with Ruyi Online English School
- PRIVATE TUTOR: Teaches ESL, social studies/geography and humanities G3, G4, G5
- Designed task-oriented activities and games to facilitate better language acquisition.
Liberian EmbassyRome, Italy
Executive Intern
06.2018 - 09.2018
Job overview
- Supported Second Secretary for Embassy of Republic of Liberia
- Representation to FAO, IFAD, and WFP at various United Nations agency conferences with Secretary Kromah
- Sorted, organized and maintained files
- Answered and transferred incoming telephone calls, taking messages for various staff members
- Maintained office schedule and calendar of workflow and meetings
St. John's University, Office of ResidentialRome, Italy
Resident Assistant
07.2017 - 08.2018
Job overview
- Aided about 100 resident students when needed, created sense of community through educational and social programs # Served as Leader, mentor, mediator and counselor by responding to personal concerns of students on both individual and group basis # Helped with students move-in/move-out, check-in/check-out procedure # Organized student's orientations and programs
Embassy Adoption Program, EAPRome, Italy
Diplomacy Education Intern
01.2018 - 05.2018
Job overview
- Provided administrative and logistical support for first step event at EAP
- Participated in presentations at conferences, seminars/workshops
- Visited to schools and simulation for United Nations program called GAMIN
- Coordinated transportation for EAP class field trips and events
- Communicated with about 15 embassies,7 diplomats, teachers, school administrators, organizational partners and other representatives
- Improved operations through consistent hard work and dedication
National Wholesale LiquidatorFlushing, NY
Frontal Supervisor
01.2012 - 05.2017
Job overview
- Directed and supervised 10 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instructed staff on how to handle difficult and complicated sales
- Assigned employees to specific duties
- Hired, trained, and evaluated personnel in sales or marketing establishments
- Examined merchandise to ensure that it was correctly priced, displayed and functioned as advertised
Education
St John's UniversityNew York, NY
Master of Arts Degree from Government and Politics, International Relations
01.2019
University Overview
- Study Abroad: [Rome Italy], International law and diplomacy
Berkeley College
Bachelor of Science from Criminal Justice & Justice Studies
09.2016
Skills
- Microsoft Office: Word, Excel, Outlook, PowerPoint, Sharepoint, Teams etc
- Salesforce
- Kronos
- Tutoring/Teaching
- Presentation Skills
- Research
- Program Management
- Negotiation
- Employee Orientation
- Event Planning
- Team Management
- Classroom Management
- Fluent in Akan/Twi
Certification
- Certified in International Law and Diplomacy.
- Certified in Teaching English as a Foreign Language and Teaching English to Speakers of Other languages.(TESOL)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Interest
- Traveling- Traveled to approximately 15 European countries, 6 African countries, 5 Americas and3Asian countries
- Poet- Written about 200 words of wisdom quotes and spoken word poems.
Timeline
Donations call center manager
Housing Works
07.2022 - Current
Foreign Teacher
Bei Le/ Best Learning Discipline English institute
08.2019 - 02.2022
Executive Intern
Liberian Embassy
06.2018 - 09.2018
Diplomacy Education Intern
Embassy Adoption Program, EAP
01.2018 - 05.2018
Resident Assistant
St. John's University, Office of Residential
07.2017 - 08.2018
Frontal Supervisor
National Wholesale Liquidator
01.2012 - 05.2017
St John's University
Master of Arts Degree from Government and Politics, International Relations
Berkeley College
Bachelor of Science from Criminal Justice & Justice Studies
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