Olivia Taylor

Bankers Life & Casualty Insurance

11.2022 - Current

Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Provided comprehensive customer service to drive client satisfaction.
Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
Conducted regular follow-ups with clients to keep them informed of any pertinent updates or changes to their policies.
Empowered clients to make informed health insurance decisions with regular educational workshops and resources.

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Summary