Olivia Thomas

• Processed passport applications accurately and verified all information for completeness
• Adhered to strict deadlines while completing administrative duties related to passport support services
• Maintained up-to-date knowledge of current policies, procedures, and regulations related to passports
• Assisted customers in filling out forms correctly ensuring accuracy of all details provided

• Engage with members, managers and staff to ensure healthy and happy work environment
• Create checklists of objectives and inform departments of their specific execution of plans
• Greeted customers warmly and offered assistance

• Restrained animals for examination and treatment
• In charge of relaying communication to staff of current promotions and or updated policies
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards

• Review and follow communication plans to ensure correct signage throughout the store
• Access to database to educate upcoming changes and created micro press releases for correct marketing
• Micro team management to insure meeting team goals and project schedules

GPA: 3.6

Deans List

Cum Laude