Atielia Jones
Tempe,AZ
Summary
My career objective is to obtain a Healthcare Customer & Patient Services position at an organization where I can maximize my people-centered skills, versatile communication proficiency and my problem analysis and problem solving abilities. As well as, . I am looking to secure a position that allows me to solve customer's problems in an effective/creative manner in a challenging position in the ever- expanding Healthcare industry.
Overview
6
6
years of professional experience
Work History
Passport Support Associate
Robert Half
Tempe, AZ
12.2023 - Current
- Improved passport processing times by implementing efficient document verification techniques.
- Enhanced customer satisfaction by providing timely and accurate information regarding passport application statuses.
- Streamlined application intake procedures for increased efficiency and reduced wait times.
- Maintained a high level of accuracy in data entry, ensuring all passport applications were correctly processed and issued.
- Collaborated with team members to meet monthly performance targets and consistently exceed customer service standards.
Scheduler
Acclivityhealthcare
03.2023 - 12.2023
- Schedules patient examinations for ophthalmology, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling; schedules modalities.
Intake Specialist
Centene
12.2019 - 03.2023
- Conduct clerical intake, open, sort and data entry and general intake for all incoming documents including appeals, grievances, pharmacy, Enrollment, claims correspondence, medical records and related requests resulting from electronically imported, scanned mail, customer service calls, faxes, emails, etc.
Meal Order Clerk
Banner
04.2018 - 12.2019
- Enhanced customer satisfaction by efficiently processing meal orders and addressing dietary concerns.
- Streamlined meal ordering process for increased accuracy and faster service times.
- Assisted in menu planning, ensuring diverse and appealing options for various dietary needs.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in reduced wait times for customers.
Education
Everest University Online
High school diploma - Business Administration
Washington High School
Phoenix, AZSkills
- Customer service
- Multiline
- Multiline phone
- Data entry
- Records management
- Excel
- Ms word
- Word
- Alphanumeric
- Call Center
- Assisting
- Helping
- Guest Service
- 10 Key Data Entry
- Microsoft Outlook
- Additional Information
- Skills & Abilities
- Skill Name
- Skill Level
- Last Used/Experience
- Customer Service
- Expert
- Currently used/10 years
- Multiple Application Navigation
- Complaint Handling/Dispute Resolution
- 10 - Key Numeric/Alphanumeric
- Data Entry/Records Management
- Prior Authorization Services
- Multiline Phone Use
- Currently used/10years
- MS Word, Excel and Access
- Intermediate
- Currently used/8 years
- Invoice Submission
- Order Processing
- Appointment and Meeting Scheduling
Timeline
Passport Support Associate
Robert Half
12.2023 - Current
Scheduler
Acclivityhealthcare
03.2023 - 12.2023
Intake Specialist
Centene
12.2019 - 03.2023
Meal Order Clerk
Banner
04.2018 - 12.2019
Everest University Online
High school diploma - Business Administration
Washington High School