Olivia Thompson

• Resolved routine and complex issues by performing detailed research.
• Responded to customer inquiries and problems to promote great service.
• Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
• Engaged customers and provided high level of service by carefully explaining details about documents.

• Analyzed customer needs and provided best options, upselling products and services.
• Wrote policies, finalized documents and filed paperwork.
• Followed up with customers to check on changing needs and propose new offerings.

• Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
• Communicated with clients by phone and email to answer questions and offer services.
• Offered policy guidance and management to promote asset protection.

• In charge of new business sales obtained through inside leads, referrals, and cross selling
• Analyzed customer needs and provided best options, upselling products and services.
• Wrote policies, finalized documents with electronic signatures and record sales through Salesforce
• Operated in fast-paced and driven sales environment.
• Hybrid position

• Contact new prospects to discuss their homeowner needs.
• Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
• Negotiated prices, terms of sale and service agreement to close transactions.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Hybrid position

Farmers bought out MetlIfe and I transitioned to a Farmers Agent and kept my existing book of business.

• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Cultivated lasting professional relationships, which created continuous client referral streams within community.
• Analyzed customer needs and provided best options, upselling products and services.
• Worked remotely from home in Texas 90%

• Maintained business portfolio worth $1.4 million by promoting, retaining, and selling policies.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Work remotely at home in Texas 90%.
• High client retention by identifying savings opportunities and cross selling.

• Elevated customer satisfaction ratings by resolving client and billing issues.
• Managed daily operations within insurance office by supporting continuous delivery of excellent services and care.
• Strong sales and quoting