Olivia Torbett
Chattanooga,Tennessee
Summary
Knowledgeable and dedicated professional with experience in teaching and customer service. Solid team player with outgoing, positive demeanor and skills in establishing rapport with students and customers. Motivated, articulate, energetic, and results-oriented.
Overview
4
4
years of professional experience
Work History
Disability Claims Analyst
Mutual Of Omaha
12.2019 - 06.2023
- Responded to telephone and email inquiries from claimants, employers, and physicians.
- Gathered missing information needed to complete a review of a claim via telephone and email.
- Identified and forwarded claims to specialized internal resources in areas such as medical review.
- Provided customer service to claimants and policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations through examination of the policy, claim documentation, and medical records.
- Wrote letters to inform claimants and their employers of the status and details of their claim.
- Conducted interviews for potential new hires.
- Lead training sessions to help new peers.
ESL Volunteer Teacher
Wolftever Creek Elementary School
08.2019 - 11.2019
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans.
- Coached students on English pronunciation and intonation for eloquent conversation and increased reading-level.
- Monitored and oversaw quizzes and tests.
- Assisted in explaining content of students' other classes.
Restaurant Team Member
Ankar's Hoagies
01.2019 - 08.2019
- Greeted guests and answered menu questions.
- Operated cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with opening and closing the store by cleaning floors, tables, bathrooms, dishes, and condiment bottles.
- Bussed and reset tables during shifts to keep dining room and work areas clean.
- Took and prepared to-go orders made over the phone or online.
Education
Bachelor of Arts - Spanish Language And Literature
The University of Tennessee - Chattanooga
Chattanooga, TN05.2023
Skills
- Customer Service and Communication
- Multitasking
- Professional-Level Knowledge of Spanish
- Training/ Teaching
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Disability Claims Analyst
Mutual Of Omaha
12.2019 - 06.2023
ESL Volunteer Teacher
Wolftever Creek Elementary School
08.2019 - 11.2019
Restaurant Team Member
Ankar's Hoagies
01.2019 - 08.2019
Bachelor of Arts - Spanish Language And Literature
The University of Tennessee - Chattanooga
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