Michele Grandlich
Franklin,WI
Summary
Outgoing and dynamic professional with solid foundation in customer service and commitment to excellence. Possesses keen focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Recognized for excellent communication skills and ability to handle challenging situations with poise.
Overview
30
30
years of professional experience
Work History
Disability Claims Analyst
Northwestern Mutual
Milwaukee, WI
02.2015 - Current
- Analyzed disability claims to determine eligibility for benefits.
- Facilitated communication between claimants and internal departments to resolve issues efficiently.
- Collaborated with medical professionals to accurately assess claimant disabilities.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Real Estate Agent
Whitten Realty
Milwaukee, WI
06.2011 - 02.2015
- Managed client relationships, delivering exceptional service to foster trust and repeat business opportunities.
- Maintained connections with clients to encourage repeat business and referrals.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
Real Estate Assistant
MLG Commercial
Brookfield, WI
11.2008 - 06.2011
- Managed property listings and client communications, ensuring timely responses and accurate information dissemination.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
Real Estate Agent
GMAC First Realty
Greenfield, WI
10.2005 - 11.2008
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Flight Attendant
Southwest Airlines
Phoenix, AZ
06.1995 - 06.1999
- Delivered exceptional customer service while ensuring passenger safety and comfort during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Coordinated communication between cockpit crew and cabin staff to ensure smooth operations throughout the flight.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
Education
Bachelor Of Business Administration - Management
Arizona State University
Tempe, AZSkills
- Customer service focus
- Critical thinking
- Professionalism and integrity
- Decision-making
- Teamwork and collaboration
- Effective communication
Timeline
Disability Claims Analyst
Northwestern Mutual
02.2015 - Current
Real Estate Agent
Whitten Realty
06.2011 - 02.2015
Real Estate Assistant
MLG Commercial
11.2008 - 06.2011
Real Estate Agent
GMAC First Realty
10.2005 - 11.2008
Flight Attendant
Southwest Airlines
06.1995 - 06.1999
Bachelor Of Business Administration - Management
Arizona State University