Molly Hagins
Ankeny,USA
Summary
Well-organized, personable, articulate, able to meet deadlines under pressure, effective communication, critical thinker, quick learner, punctual, dependable, motivated, able to multi-task, highly trainable
Overview
17
17
years of professional experience
Work History
SENIOR DISABILITY CLAIMS ANALYST/FLOATER ROLE
Principal Financial Group
02.2020 - Current
- Support other caseloads to ensure claims are within guidelines and expectations
- Comply with federating guidelines
- Investigate medical and policy information
- Efficiently prioritize claims and make timely claim decisions
- Communicate policy and benefit information as well as conduct detailed interview with claimant and group policyholders
- Meet individual goals
- Respond to inquiries from customers, employers, and fellow employees in a timely manner
- Handle escalated claims issues assigned by leaders/technical staff
- Provide feedback where necessary
- Assist technical staff with question time
- Offer assistance/support my peers or with additional work within the department
- Effectively handle abandoned caseloads
OFFICE MANAGER/BILLER
Northwest Eye Center
06.2015 - 12.2021
- Oversee staff of six, conduct monthly office meetings, yearly staff peer reviews
- Main contact for billing, post charges, submit claims, run statements, ERA posting
- Contact insurance for eligibility and authorization of surgeries
- Month end/year end reports
- Fill in for partner office, Essence Laser & Wellness (familiar with SkinCeuticals, Laser treatments, injectables, trained on CoolSculpting)
- Perform visual field testing and optical coherence tomography (OCT)
- Order all office supplies, fully clean both office weekly
- Worked as part time office biller remotely from March 2019 - December 2021
PRACTICE MANAGER/BILLER
Suburban Urology Network
10.2008 - 12.2017
- In charge of all patient scheduling, including surgeries
- Handle all patient accounts, AR, collections
- Setup Electronic Health Records system for office
- Call in prescriptions, check urinalysis, take blood pressure, etc.
- Payroll quarterly/annual tax forms
- Travel to outreach clinics for assistance
- All billing for office, including claim follow up and contact with insurance companies
- Pre-certify surgeries and imaging studies
- Worked as part time office biller remotely from February 2014 - December 2017
Education
Bachelor of Science - Business Management
University of Wyoming
Laramie, WY12.2004
Skills
- Customer service focus
- Critical thinking
- Professionalism and integrity
- Decision-making
Timeline
SENIOR DISABILITY CLAIMS ANALYST/FLOATER ROLE
Principal Financial Group
02.2020 - Current
OFFICE MANAGER/BILLER
Northwest Eye Center
06.2015 - 12.2021
PRACTICE MANAGER/BILLER
Suburban Urology Network
10.2008 - 12.2017
Bachelor of Science - Business Management
University of Wyoming