Olivia Travaglino
St. Petersburg,FL
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using a variety of appointment scheduling system to manage patients needs weekly. Organized and accurate in managing patient flow. I am looking for a part time job thats evenings or on the weekends.
Overview
7
7
years of professional experience
Work History
Medical Office Representative
Bay Area Heart
02.2024 - Current
- Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Coordinated referrals to specialists, ensuring patients received the appropriate care in a timely manner.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
Medical assistant
Sandbay at Pinellas park
02.2023 - 02.2024
- Assisted medical professionals in providing patient care and support
- Managed patient scheduling and maintained medical records
- Prepared examination rooms and sterilized medical equipment
- Administered medications and performed basic laboratory tests
- Assisted with minor medical procedures
- Ensured compliance with HIPAA regulations and maintained patient confidentiality
- Collaborated with healthcare team to ensure efficient and effective patient care
- Performed lab draw
- Administered therapeutic injections as well as immunizations.
Medical Assistant
All Care Clinic
10.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Completed patient referrals to other medical specialists
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Called and faxed pharmacies to submit prescriptions and refills
- Prepared lab specimens for diagnostic evaluation
- Preformed blood draw
- Completed EKGs and other tests based on patient presentation in office.
Medical Office Representative
BayCare Medical Group
04.2022 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Completed patient referrals to other medical specialists
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Called and faxed pharmacies to submit prescriptions and refills
- Prepared lab specimens for diagnostic evaluation
- Preformed blood draw
- Completed EKGs and other tests based on patient presentation in office.
Lifeguard instructor
Northwest pool
06.2019 - 04.2022
- Supervised patron recreational activity to assess threats and risk
- Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques
- Met physical demand for lifesaving activity, including strength, endurance testing and running or swimming
- Taught swimming to students, including swimming strokes on surface and underwater
- Monitored students in water to prevent accidents and maintain safety
- Maintained close eye on weather conditions and warned individuals of potential for dangerous situations
- Maintained swimming pool and locker room area to uphold cleanliness and safety standards.
Bagger/ Cashier/ Stocker
Winn Dixie
07.2017 - 05.2020
- Assisted customers with locating and purchasing items located on sales floor or in storeroom
- Replenished shelves with new items and restocks to keep displays full for customers
- Loaded and unloaded heavy items for team members and customers, including using pallet jacks regularly
- Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations
- Assisted with cleanliness and organization throughout the store
- Addressed concerns quickly to avoid lasting issues
- Strengthening my skills in customer service as a cashier and developed my team buildings skills as a stocker as well as enhancing my leadership abilities while co running the dairy department
- Greeted customers entering store and responded promptly to customer needs
- Assisted in the management of a dairy department averaging 50,000 a week
- Collaborate with team members to ensure smooth and efficient operation of the store.
Education
High School Diploma -
Northeast High School
St. Petersburg, FLSkills
- Medical regulations
- Experienced
- Patient care
- Confidentiality
- Customer service
- Time management
- Phlebotomy
- Multi-tasking
- First aid
- CPR
Timeline
Medical Office Representative
Bay Area Heart
02.2024 - Current
Medical assistant
Sandbay at Pinellas park
02.2023 - 02.2024
Medical Assistant
All Care Clinic
10.2022 - 02.2023
Medical Office Representative
BayCare Medical Group
04.2022 - 10.2022
Lifeguard instructor
Northwest pool
06.2019 - 04.2022
Bagger/ Cashier/ Stocker
Winn Dixie
07.2017 - 05.2020
High School Diploma -
Northeast High School