Olivia Trenchard
West Haven
Summary
Professional with experience in fostering supportive and inclusive environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with a natural ability to connect with and support diverse groups of peers. Experienced with team supervision, operational efficiency, and staff training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
University of New Haven
08.2025 - Current
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Applied conflict mediation and communication skills during resident interactions, ensuring ethical decision-making and maintaining professional boundaries.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Supported community health through educational programming on wellness, stress management, and healthy living habits, reinforcing evidence-based health promotion strategies.
Shift Leader
Dairy Queen
06.2022 - 08.2024
- Held team members accountable during shift by effectively coaching to improve performance.
- Initiated corrective action when necessary to maintain productivity levels among staff members.
- Resolved customer complaints promptly and professionally.
- Utilized effective communication skills to motivate team members to achieve goals.
- Trained new employees in job duties, safety procedures, and company policies.
Coach/Camp Counselor
Blue Devils Summer Soccer Camp
06.2020 - 07.2024
- Checking campers in and out of camp, safely leading them to our premises
- Managing payments from parents and dealing with inquiries
- Coaching and watching over campers throughout the duration of camp
- Monitored camper behavior, providing guidance and support to foster a respectful environment.
- Coordinated schedules for daily activities, ensuring all campers participated equally.
Education
High School Diploma -
West Haven High School
West Haven, CT06.2024
Skills
- Communication
- Leadership
- Organized
- Time-Management
- Customer Service
- Time management
- Team player
- Documentation and reporting
Certification
QPR Gatekeeper, QPR Suicide Prevention Gatekeeper Program - 13 August 2025- 13 August 2027
Timeline
Resident Assistant
University of New Haven
08.2025 - Current
Shift Leader
Dairy Queen
06.2022 - 08.2024
Coach/Camp Counselor
Blue Devils Summer Soccer Camp
06.2020 - 07.2024
High School Diploma -
West Haven High School
Awards & Honors
SCC Scholar Athlete